Percepta Customer Service Manager (CSM) reviews

Thank you for your feedback! We’re glad you’ve appreciated the flexibility of work-from-home options. We know career growth is important, and we’re proud to offer opportunities for advancement at all levels through our talent mobility programs. That said, we’d love to hear more about your experience and any challenges you’ve faced so we can continue improving. Please feel free to reach out to us at percepta.hr@percepta.com. Thank you for being part of the team!

Thank you for sharing your experience. We’re pleased to hear you value the team and some of the perks we offer, like the free snacks. We take your concerns seriously, particularly regarding management style, workload, and salary progression. While it’s disheartening to hear that you feel micromanaged or undervalued, we want to clarify that our goal is to support employees in a positive and productive environment. Our leadership team has undergone changes recently, and we are focused on developing better ways to engage and support our employees, including regular visits from senior leaders to the London office to listen and address team concerns directly. In terms of compensation, we conduct annual salary benchmarking to ensure competitiveness in the London market, and increases are merit-based rather than tied to a specific timeframe. If there are discrepancies, we encourage open discussions with management or HR to address any concerns. We recognize the importance of addressing these issues and are committed to creating a workplace where everyone feels valued and supported. Your feedback helps us identify areas for improvement, and we appreciate you taking the time to share it.