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      Percepta

      Engaged Employer

      Percepta Customer Service Manager (CSM) reviews

      2.1

      5% would recommend to a friend

      (15 total reviews)

      Thomas Monaghan

      Not enough data to show CEO approval

      13% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      2.0

      Culture & values

      2.0

      Compensation and benefits

      1.8

      Work/Life balance

      1.7

      Senior management

      1.7

      Career opportunities

      Customer Service Manager (CSM) employees have rated Percepta with 2.1 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Percepta is rated 41% below average by Customer Service Manager (CSM) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      15 reviews
      5.0
      Jul 28, 2022

      Great place to work!

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having the flexibility to work both in the office and at home is truly a blessing in todays world. Everyone that I have come to know here at Percepta is so knowledgeable and friendly. There is no way anyone would not succeed here if they didnt put in the effort it takes to be great. Percepta provides you with all of the tools to do great things!

      Cons

      The only thing i dislike is the shift bids. Although it does lend more flexibility to change your schedule every few months. sometimes you end up with a schedule that does not work for your situation.

      avatar
      Percepta Response
      3y
      We strive to deliver an exceptional employee experience for everyone here at Percepta. We appreciate what you do for our customers every day. If you have more you'd like to discuss, please feel free to email us at Percepta.hr@Percepta.com - thank you!
      1.0
      Apr 19, 2022

      Micro Managing at every turn

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good and bonuses if you get good QAs

      Cons

      Micro managed, have to sit on camera in zoom to make sure your at your work station when not on break, told your the manager and, then requests declined, no explanation of absence policies, training is terrible and you thrown to the wolves with no help

      avatar
      Percepta Response
      4y
      We want our employees to have a great experience with us - if you feel you are not having the best employee experience, please let us know - send us an email at Percepta.hr@Percepta.com - thank you
      5.0
      Mar 29, 2022

      a

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of upward mobility of you want to work hard

      Cons

      There are None at this time

      avatar
      Percepta Response
      4y
      We love to hear from our employees who have been here for a while and it's great to hear you are having an awesome employee experience. Thanks for all you do!
      Viewing 7 - 9 of 15 Reviews
      Related searches: Percepta Customer Service Manager (CSM) jobs | Percepta Customer Service Manager (CSM) salaries | Percepta benefits | Percepta interviews
      Percepta reviewsPercepta Customer Service Manager (CSM) reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.