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      Percepta

      Engaged Employer

      Percepta Customer Service Manager (CSM) reviews

      2.1

      5% would recommend to a friend

      (15 total reviews)

      Thomas Monaghan

      Not enough data to show CEO approval

      13% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      2.0

      Culture & values

      2.0

      Compensation and benefits

      1.8

      Work/Life balance

      1.7

      Senior management

      1.7

      Career opportunities

      Customer Service Manager (CSM) employees have rated Percepta with 2.1 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have an average working experience there. Percepta is rated 41% below average by Customer Service Manager (CSM) professionals compared to other employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      15 reviews
      4.0
      Jan 12, 2022

      Decent company

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The atmosphere is nice like good coworker, good benefit

      Cons

      They(management) expect you to be a machine and not make mistake

      avatar
      Percepta Response
      4y
      Thanks for the review. Glad to hear you enjoyed the atmosphere. We pride ourselves on having a great work environment. Regarding management expectations, we would appreciate the opportunity to address this with you directly to better understand your concerns and improve in the future. Feel free to email us at Percepta.HR@percepta.com. Thanks again.
      1.0
      Feb 15, 2021

      Run

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training when you first start

      Cons

      Just dont.. They are gaslighters

      avatar
      Percepta Response
      5y
      It's difficult to provide a good response without any additional information. We would definitely appreciate the opportunity to address your concerns or any issues you may have had, so we can improve in the future. Please don't hesitate to reach out to us via email at Percepta.hr@percepta.com. Thanks!
      4.0
      Sep 22, 2020

      Decent Company

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many different departments to move to! Potential for advancement

      Cons

      Upper management does not understand the complexity of the positions and sometimes place unrealistic expectations. If you're doing your job correctly, its almost impossible to meet standard.

      avatar
      Percepta Response
      5y
      We love your dedication to Percepta and our customers/clients - it's people like you that we look to hire everyday! It seems you might have some things you'd like to discuss as far as the complexity of the roles/positions - we're here to listen and make sure we improve. Drop us a line at perceta.hr@percepta.com so we can start working on it with you!
      Viewing 10 - 12 of 15 Reviews
      Related searches: Percepta Customer Service Manager (CSM) jobs | Percepta Customer Service Manager (CSM) salaries | Percepta benefits | Percepta interviews
      Percepta reviewsPercepta Customer Service Manager (CSM) reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.