Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Jan 3, 2024

Sucks

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Will take ur pay if sick

Cons

Not fair, every manager has favorites

Percepta Response

2y

Thank you for sharing your feedback with us. We're sorry to hear about your experience. Regarding sick time and PTO, we want to assure you that we provide comprehensive benefits to our employees, including sick time and PTO that is accrued throughout the year. Your feedback helps us identify areas for improvement, and we encourage you to reach out to HR or management if you have specific concerns or suggestions for improvement. We value your contributions to our team and want to ensure that your experience at Percepta is positive and fulfilling.

1.0

Jan 3, 2024

Don’t work there

Customer inquiry representative

Recommend

CEO approval

Business Outlook

Pros

Pay Good Equipment Nice break room

Cons

Unprofessional Unorganized Unfair They don’t care bout employees or customers

Percepta Response

2y

Thank you for sharing your feedback with us. We're sorry to hear about your experience. We take your concerns seriously and strive to maintain a professional and organized work environment where all employees are treated fairly and customers are valued. Your feedback is important to us, and we encourage you to reach out to HR or management with any specific concerns or suggestions for improvement. We are committed to ensuring that both our employees and customers are satisfied with their experience at Percepta.

3.0

Sep 9, 2023

fast paced

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

you get paid to take calls

Cons

is a really fast-paced position I personally dont think that they actually care about how much work they put on you and I didn't like the micromanagement

Percepta Response

2y

Thanks a ton for sharing your feedback with us. We hear you on the fast-paced nature of the job—it can be quite the whirlwind! But hey, look at the bright side, you were the hero helping our customers when they needed it most. Thank you for all you did for Percepta during your tenure! We wish you all the best on your next adventure!

Viewing 73 - 75 of 973 Reviews

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Jobs at Percepta

Outbound Contact Specialist

Customer Relationship Service Representative

Customer Service Case Manager

Customer Care Representative III

Customer Care Representative I Marketing

Percepta

Percepta reviews

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Reviews by job title

Sucks

Don’t work there

fast paced

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