Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jul 25, 2023

After a degree, many certifications, and 8 years teaching for the county public schools, I had to make a change.

Case coordinator

Recommend

CEO approval

Business Outlook

Pros

Percepta Core Values are taken seriously. Culture of service- We treat every touchpoint as an opportunity to make it easier for others. *OTHERS=coworkers, customers, everyone! Respect- We treat everyone with dignity and respect. Proactive- We act-- not react Teamwork- We promote effective teamwork and open communication. This job is all about relationships and growth. The people are amazing, and everyone sticks to our core values.

Cons

It can be chaotic because we have so much information changing and processes being fine tuned. These things happens sometimes hourly or daily. Having the flexibility to go with the flow and take constructive feedback and apply it are a must. That being said, remember that we have respect for everyone. It is not ever a 'yelled at' or 'talked down to' situation. It is normal conversation. It is positive. Our team works HARD together to exceed expectations and we all work together.

Percepta Response

2y

Wow, we're thrilled to read your amazing review! Thank you for sharing your experience at Percepta. Your journey with us has been nothing short of inspiring, and we're beyond grateful to have you on board. Thank you for being a part of the Percepta family, and here's to many more years of growth, teamwork, and amazing relationships!

3.0

Dec 6, 2022

Quarantine during the training period

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I was hired as a new employee and began training. Percepta gives a good impression with decent pay, good benefits, and room to grow. The trainers were very knowledgeable, and were always there to provide support.

Cons

Context: They have a strict attendance policy for employees while they are in the training program. Additionally, they also have a strict COVID 19 policy for all in-person employees. At this point in the program, I was a certified as an Inquiry Agent(halfway point of the training) and I only missed one day. When I caught COVID 19, I informed HR of my COVID diagnosis. Instead of putting me on temporary unpaid sick leave and/or having me work as an Inquiry Agent until the next training class, HR chose to terminate me with rehire eligibility. Learn from my experience and quarantine during the training period.

Percepta Response

3y

Thank you for leaving a thorough review. We truly appreciate the feedback. Thank you for your time at Percepta and for making our customers happy. We wish you the best of luck in your future endeavors.

1.0

Nov 1, 2022

Better companies out there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-They offer remote or hybrid options

Cons

-Expensive health insurance -Not enough PTO days -No room to grow -Many payroll mistakes -Lack of communication between their client and the employees -No tolerance to human mistakes -High turn over (many people quitting or getting fired)

Percepta Response

3y

Thank you for your review and feedback. We do our best to offer a competitive benefits package for our employees and create an environment of growth and talent mobility. It is one of the many perks while working at Percepta. We would like to hear more about your situation so we can improve the employee experience. Please email percepta.hr@percepta.com so we can discuss this further. We really appreciate it and wish you all the best in your future endeavors.

Viewing 76 - 78 of 973 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

After a degree, many certifications, and 8 years teaching for the county public schools, I had to make a change.

Quarantine during the training period

Better companies out there

Top companies for "Compensation and Benefits" near you

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Percepta reviews FAQs

Jobs at Percepta