Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home set up is great!" ((in 70 reviews)); "The benefits are great." ((in 43 reviews)); "Good training and a change to get ahead" ((in 35 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Paid Time Off" ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Sep 12, 2023

Not the best but not the worst

Lead customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was pretty decent for the role.

Cons

Management was not efficient, productive, and there are cliques. You are in or out. Not a lot of upward mobility

Percepta Response

Thanks for taking a moment to share your experience with Percepta. It's awesome to hear that you found the pay to be decent for the role. We're constantly working on improving our management and team dynamics. Your feedback is valued and helps us grow. Best wishes on your next adventure!

4.0

Sep 5, 2023

Great Company

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, the hiring process was quick and easy.

Cons

It can get very busy, which is not a bad thing.

Percepta Response

Thanks a million for sharing your thoughts about your time at Percepta! 😊 We're thrilled to hear you found our hiring process quick and easy! Wishing you all the best in your future adventures, and if you ever feel like coming back for more fun, you know where to find us! Take care and stay fabulous!

3.0

Aug 16, 2023

Not bad for entry level work

Concierge

Recommend

CEO approval

Business Outlook

Pros

Good training program, easy work, nice co-workers.

Cons

Bad pay, rotating schedules and shift bids, unfair QA evals, hard customer service calls especially due to recalls

Percepta Response

We're sorry to hear that your experience at Percepta didn't meet your expectations. We'd love to hear more about your situation so that we can help make things better. If you'd be willing to discuss it further, please don't hesitate to contact us at percepta.hr@percepta.com.

Viewing 76 - 78 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Customer Care Representative