Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home, weekends off, flexible schedule" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "Good training and a change to get ahead" ((in 38 reviews)); "The people you work with are great and friendly" ((in 37 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

2.0

Apr 5, 2024

Not all bad

Service performance zone manager

Recommend

CEO approval

Business Outlook

Pros

Promotes from within, culture of growth (mostly), positive work culture, lower paying positions make more on average than elsewhere.

Cons

The company handles promotions based on favoritism, the higher paying positions are often gate kept for the friends of senior management, promotions are not based on merit but tenure and cronyism, there is never a transparent answer to higher level positions and their requirements for hiring. If you are content making under $20 an hour this is a great place to work but otherwise office politics force you to stay in your place.

Percepta Response

2y

We greatly value your thoughtful reflections on your time at Percepta. Your kind words regarding our culture of promoting from within, the abundance of growth opportunities, and the consistently positive work environment are truly appreciated. Thank you for your dedication and continued contributions to Percepta these past 5+ years. Your feedback helps us identify areas for improvement and reinforces our commitment to creating a positive and inclusive workplace culture. Should you have further suggestions or insights, please don't hesitate to contact us at percepta.hr@percepta.com.

3.0

Mar 18, 2024

okay company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay is decent for our program,

Cons

just laid off 100 employees because lost contract with Ford to Ford of Mexico

Percepta Response

2y

Thank you for sharing your thoughts about your experience at Percepta. We appreciate your dedication over the past few years. We understand transitions can be challenging, but we're committed to fostering a positive work environment for our team. If you have any concerns or ideas you'd like to share, we're here to listen.

5.0

Feb 1, 2024

Percepta

Ford pass guide

Recommend

CEO approval

Business Outlook

Pros

Good pay, pay training in full.

Cons

Managers lack leadership and schedule changes may occurs

Percepta Response

2y

Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic time during your tenure at Percepta. It's fantastic to know that you found the pay and training to be exceptional. Your enthusiasm is contagious, and we're grateful for your positive feedback. We're constantly striving to improve, and your insights help us do just that. We wish you continued success in all your future endeavors!

Viewing 130 - 132 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not all bad

okay company to work for

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