Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Reviews by job title

270 reviews

Reviews about "Compensation"

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5.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

great support fantastic pay loads of excellent benefits good team spirit friendly and helpful pension / work from home/ hybrid option

Cons

lots of sitting down occasional angry customers heavy workload at times must have a good internet package for speed constant monitoring

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Percepta Response
3y
Our value #Teamwork really shines through within all our teams - it's a direct reflection of the amazing people we have at Percepta. Thanks for being part of the team.
1.0
Jul 23, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is good but not enough

Cons

Lack of training, Supervisor micromanage you, co-workers are rude and not helpful. Pay is not enough for the stress, you're constantly hounded about multiple processes on each Concern Case. What you learn in training modules has absolutely nothing to do with how caseloads are handled it's 6 weeks of wasted time .

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Percepta Response
3y
We do our best to train our employees and ensure they are prepared for production through our rigorous abay period. However, we know we can't address every situation that you might come across as an agent - we encourage teamwork to help get you through until you are in a position to be a mentor to a new employee. Thanks for what you do for our customers and clients.
3.0
Jul 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay and okay management

Cons

Stressful and overwhelming position as Ford isn't the most reliable vehicle manufacturer. Many issues that cannot be resolved.

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Percepta Response
3y
We understand that helping customers and clients can be a challenge at times. We appreciate everyone who helps our customers and helps lead them to resolution. Keep up the great effort and work - it's much appreciated.
Viewing 133 - 135 of 270 Reviews

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