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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      68% would recommend to a friend

      (973 total reviews)

      Thomas Monaghan

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      973 reviews
      3.0
      Mar 4, 2023

      A good way to start somewhere but it is not for everybody

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to work from home when you don't live in the area. Friendly training and coworkers.

      Cons

      Lack of organization ; things happen without any notice or clear path. Schedule can change out of nowhere when needed. Lack of updated resources, availability in necessary languages and Team Leads not always available when needed; we receive too much conflicting information. Outdated and laggy resources and tools. Training doesn't go deep enough when it comes to explaining how to use and navigate certain resources. Camera is required at all times, which creates more stress and anxiety for no reason. You are basically tied to your desk with very little time allocated for mental breaks and personal life. You waste 5 minutes every morning just to log in into the different systems.

      avatar
      Percepta Response
      3y
      Thank you for leaving your review! We're happy to hear you have found your training and coworkers to be friendly! We are in the process of testing a new technology that will help our frontline agents and enhance their overall experience with our customers, which we hope will be ready to launch later this year. We truly value all feedback, good and bad, so we can learn how to increase our employee experience at Percepta. We appreciate all you do to take care of our customers. Keep up the great work.
      3.0
      Jan 25, 2023

      Overworked

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, higher pay than most call centers

      Cons

      I've been here 2 years and on my 4th supervisor. The process is always changing making more work for the agents but not more pay. The team leads harass you about Aux codes all day

      avatar
      Percepta Response
      3y
      Thank you for taking the time to share your feedback with us. We are glad to hear that you have found the benefits and pay to be positive. We value all feedback, both positive and negative, as it helps us identify areas where we can improve. We would like to invite you to reach out to us at percepta.hr@percepta.com so that we can discuss your concerns and work towards finding a resolution. Thank you again for your input.
      1.0
      Jan 23, 2023

      Drama, Drama, Drama

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent-ish pay, eventual work from home option IF you’re lucky. Paid training. Fairly easy work, if you are fast with computers and can handle angry clients.

      Cons

      Way too much corporate drama. Lots of pettiness. Supervisors are very hit or miss and if you get a bad one, be prepared to be ignored, berated, and asked uncomfortably personal questions. Definitely not understanding of employee emergencies. If you are expecting a child, DO NOT WORK HERE! HR is a total joke and make very accusatory statements towards you. Not to mention it’s apparently taboo to use HR’s open door policy. Be prepared to have your supervisors micromanaging every single interaction you have and question you mercilessly when you go above their heads. Ask one question, get multiple different answers and be punished if you take advice from the wrong supervisor. Super cliquey, can’t trust anybody. Again, drama, drama, drama.

      avatar
      Percepta Response
      3y
      We are sorry to hear that your experience at Percepta has not been positive. We value all positive and negative feedback, as it helps us identify areas where we can improve. We encourage you to reach out to us directly at percepta.hr@percepta.com so that we can discuss your specific experiences and work towards finding a resolution. We apologize for any negative experiences you may have had and will do our best to create a better working environment for you and all our employees.
      Viewing 145 - 147 of 973 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,038 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.