Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Oct 8, 2025

Great job environment

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

Pay Yearly bonuses Work load Working from home

Cons

No monthly performance bonuses unless you are in operations

Percepta Response

9mo

Thank you for sharing your experience and for your many years with Percepta! We’re thrilled to know you enjoy the work environment and the flexibility that comes with your role. We truly appreciate your dedication and the value you bring to our team year after year.

5.0

Oct 8, 2025

PERCEPTA HAS YOUR BACK

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good Pay Amenable to flexi working/WFH Good career progression Management that cares

Cons

More clearly accessible HR policies

Percepta Response

9mo

Thank you for sharing such wonderful feedback! We’re delighted to hear you feel supported and see growth opportunities here at Percepta. It’s team members like you who make our culture stronger every day—thank you for all that you do!

2.0

Sep 9, 2025

Would not recommend

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Salary for entry level is good.

Cons

Poor management. HR is completely absent and disengaged. No opportunities to grow.

Percepta Response

10mo

Thank you for sharing your feedback. We’re sorry to hear that your experience has not met expectations. We want every employee to feel supported, connected, and empowered to grow during their time with us. As you're currently part of the team, we’d welcome the opportunity to learn more about your concerns—especially around growth opportunities and support. Please consider reaching out directly to percepta.hr@percepta.com so we can better understand your experience and work toward meaningful improvements.

Viewing 16 - 18 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Customer Care Representative