Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 3, 2025

Customer Experience Rep

Customer experience representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay Office or Remote Option

Cons

Micromanaging No room to grow

Percepta Response

1y

Thanks for taking the time to leave a review. We’re glad to hear you found value in the flexibility and pay during your time here. We know how important it is for people to feel they can grow and make an impact, so we’re always looking for ways to improve on that front. If you’re open to sharing more, we’d appreciate hearing from you at percepta.hr@percepta.com. Wishing you all the best on your journey ahead.

5.0

Jul 2, 2025

Nice

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nice salary, good job opportunities

Cons

Things can change easily, call center environment

Percepta Response

1y

Thanks for sharing your experience! Glad to hear you’re enjoying the salary and the opportunities so far. We know things can move quickly in a call center, and we appreciate all the energy you bring to the team. Thanks for being part of Percepta!

5.0

Apr 24, 2025

positive employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I have been working for Percepta for over 2 years and what i like most is the respect for their employees. Teamwork is very important at Percepta. Managers and supervisors are always there to help. For me this keeps me ready and able and happy to be an asset to this company. I am a very experience worker in general so I am very experienced with the treatment of employees by management. Great place to work; highly recommended

Cons

update on Salary will be nice

Percepta Response

1y

We’re so happy to hear that you feel supported, respected, and part of a strong team—that’s exactly the environment we work hard to create. Your dedication and experience shine through, and we’re grateful to have you on the team. Thanks for everything you do at Percepta!

Viewing 22 - 24 of 270 Reviews

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Jobs at Percepta

Concierge Customer Service Representative

Customer Service Representative

Dealer Experience Specialist (Hybrid)

Concierge Sales Representative

Melbourne, FL

View job

Escalation Support Specialist (Automotive Customer Support)

Percepta

Percepta reviews

Ratings by category

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Reviews about "Compensation"

Customer Experience Rep

Nice

positive employment

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