Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Oct 22, 2020

ok

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Decent company to work for

Cons

Pay is not very high

Percepta Response

We're so happy to have you as part of the team! We are constantly doing market analysis to ensure our salaries are competitive in each region. Additionally, we also strive to provide a comprehensive benefits package for our employees. Thank you for your feedback!

3.0

Sep 18, 2020

Good Pay

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was good for the market I had a good supervisor

Cons

No flexibility whatsoever schedule wise. You get what they give you. Constant change of policies Opportunity for advancement slim to none Training was not intensive enough. Learned more about Ford than how to actually deal with certain situations. Couldn’t get a raise that same year we started. Had to wait next year

Percepta Response

We have been working to constantly improve the employee experience for all our employees and we hear your pain points here - if you'd like to discuss further drop us a line and we can make sure to address anything we might have missed - contact us at Percepta.hr@percepta.com

5.0

Sep 16, 2020

Great company

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Lots of benefits Good pay Vehicle discount

Cons

No cons yet from my view

Percepta Response

We appreciate your review - if you find you need something or have questions don't hesitate to reach out to us at Percepta.hr@percepta.com

Viewing 211 - 213 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Bilingual French Customer Service Case Manager

Vehicle Services Team Leader (100% Onsite)