Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Oct 24, 2019

They need a lot of help!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ford discount, paid holidays.

Cons

30 minute lunch, policed bathroom breaks, bad training, broken computer and phone system. Not enough pay for the job you are expected to do.

Percepta Response

6y

Hello, We take this review seriously and want to address just a few things you've mentioned here, in no particular order. This is a new site, and we're all learning together; management, agents alike. We're working to improve the computer system, in fact, we are in the process of launching an IT initiative to help understand agent's issues with our computer system to make sure we're addressing them quickly to help you better serve customers. As for our employee engagement in Houston, we recently launched an awesome recognition program that rewards employees "in their currency" we're working hard to expand implementation to other sites, too. Seeing that you are a former employee, we wish you well in your future endeavors.

1.0

Oct 7, 2019

Toxic environment

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

The open, cubicle free environment let’s you talk to everyone freely and personal space is nonexistent which is cool if you like getting to know people and socializing and not so much being able to focus on your work. There are TVs so you can keep up with the latest showboating for when the top dog shows up, that’s the only time it’s updated. They do work with your schedule though, that’s nice

Cons

Supervisors play favorites and hard work is not rewarded or acknowledged here. This place will work you like a horse and let you go faster than they can hire people to take on your workload. A bonus isn’t given based on merit its raffled off to whoever has a lucky ticket. You are not able to use your vacation time. There are no catered lunches or snacks unless you’re in upper management and they will openly eat in front of you. There is a blatant cultural divide. The CEO left, this company is a joke

Percepta Response

6y

Seeing this review is such a bummer. We are working hard day in and day out to continuously get better and improve. We just completed our first company-wide quarterly survey in Houston and are anxiously waiting to start our focus groups there to understand these things better and make more improvements as needed. Seeing you are a former employee, we do want to wish you the best in your career.

5.0

Aug 2, 2019

Great place for Work Oriented People

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The job isn't stressful You are helping people in need The customers bond with you The pay is decent Consistent job opportunities Advancement Options

Cons

Time for Case load mgmt

Percepta Response

6y

Thank you for your work helping our customers and clients in need - your hard work is very much appreciated! Keep it up.

Viewing 220 - 222 of 270 Reviews

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Jobs at Percepta

Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Bilingual French Customer Service Case Manager

Vehicle Services Team Leader (100% Onsite)

Percepta

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They need a lot of help!

Toxic environment

Great place for Work Oriented People

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