Is PetSmart a good company to work for as a Operations Manager?

Operations Manager professionals working at PetSmart have rated their employer with 4.0 out of 5 stars in 73 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Operations Manager Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at PetSmart .

Does PetSmart pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at PetSmart with 4.1 out of 5 stars based on 73 anonymously submitted employee reviews. This is 34.3% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries at PetSmart.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 529 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 449 reviews)); "Good benefits and 401k." ((in 385 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 241 reviews)); "Flexible Schedule and Fun environment" ((in 144 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 968 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 751 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 457 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 205 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 102 reviews))

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PetSmart

PetSmart Operations Manager reviews

4.0

83% would recommend to a friend

(73 total reviews)

Ken Hicks

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.1

Compensation and benefits

4.0

Diversity & inclusion

4.0

Career opportunities

3.9

Work/Life balance

3.2

Senior management

Operations Manager employees have rated PetSmart with 4.0 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

1.0

Jan 2, 2012

I worked many years for this company and didn't receive enough recognition and was fired because of a medical problem.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

This company does offer very good pay compared to most retail/sales places. They are continually changing policies and procedures in order to help speed up processes.

Cons

This company does not recognize a hard working person when need be. They claim they want to promote from within, but always hire outside the company. The higher ranking managers, specifically the DM and SM, are hypocrites and will give some people as many chances to correct something but others not. They also show favoritism and some managers can get away with anything whereas others cannot. The higher up in the company you get, the less gratitude you receive.

1.0

Nov 30, 2011

Don't work here! Favortism and backstabbing run rampant!

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good place if you like seeing animals everyday. Some of the employess can be great to work with. Employee discount and ok benefits.

Cons

Don' open your mouth to complain about anything or you will be asked to leave. And if an employee doesn't like you all they have to do is call the "Care Line" and no matter what you say you will be targeted. They say they want you to "coach" the employees but when and if you do and the employee gets mad at you, forget it, you will be gone without due process. You constantly have to watch your back. There is no such thing as a work/life balance. You have no personal life. You can never truly leave work as you get phone calls all the time to solve problems. There is no leadership or guidence from upper management.

2.0

Dec 29, 2010

Your life belongs to PetSmart. And get used to micro-managing!!

Operations manager

Recommend

CEO approval

Business Outlook

Pros

At least it is a job. Get to play with pets all day.

Cons

Low pay. Long hours. Crazy schedules. The higher you are, the bigger the target on your back! Rude customers.

Viewing 64 - 66 of 73 Reviews

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PetSmart Operations Manager reviews

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Ratings by demographic groups

Reviews by job title

I worked many years for this company and didn't receive enough recognition and was fired because of a medical problem.

Don't work here! Favortism and backstabbing run rampant!

Your life belongs to PetSmart. And get used to micro-managing!!

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