PetSmart Operations Manager reviews

Corporate culture of extreme micromanagement of the stores from the corporate office in Phoenix. Horrible inventory management processes. The company makes every factor of running a store as complex and bloated as possible. Labor allocated to stores by scheduling software is a joke (grossly inadequate). There is no room in the company for any constructive criticism of any processes by store salaried managers.

The duties set for managers are up for interpretation. The store manager has the final say in what duties are accomplished but the lower managers are held accountable for specific tasks which the store manager may pull them away from. The district manager is too focused metrics and does not look at individual performance based on store manager directives. This company is easy to get terminated from if the relationship between the store manager and you is not perfect. The training is learn on your own when you have time even though there is a training program that when looked at on paper is great, however, it does not work this way and you are held accountable for what you should have learned not what you did.