Is PetSmart a good company to work for as a Operations Manager?

Operations Manager professionals working at PetSmart have rated their employer with 4.0 out of 5 stars in 73 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Operations Manager Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at PetSmart .

Does PetSmart pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at PetSmart with 4.1 out of 5 stars based on 73 anonymously submitted employee reviews. This is 34.3% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries at PetSmart.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 529 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 449 reviews)); "Good benefits and 401k." ((in 385 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 241 reviews)); "Flexible Schedule and Fun environment" ((in 144 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 968 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 751 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 457 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 205 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 102 reviews))

Skip to content Skip to footer

Notifications

PetSmart

PetSmart Operations Manager reviews

4.0

83% would recommend to a friend

(73 total reviews)

Ken Hicks

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.1

Compensation and benefits

4.0

Diversity & inclusion

4.0

Career opportunities

3.9

Work/Life balance

3.2

Senior management

Operations Manager employees have rated PetSmart with 4.0 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

4.0

Feb 26, 2010

petsmart manager

Operations manager

Recommend

CEO approval

Business Outlook

Pros

If you love animals helping out animal charities team work helping people

Cons

cleaning up after messy animals/people long hours minimal help (staffing) stress/pressure to get tasks done and help customers all at once

3.0

Jan 7, 2010

Low stress

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Extra days off during a week with a holiday. The three days off is nice. Low pressure, not much stress.

Cons

You are a glorified associate, there is not enough floor coverage to work the floor so the managers do it.

4.0

Apr 2, 2009

Best retail job

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Its fun to go to work everyday. Most of the people shopping with or for their pets are eager to talk about them, so if you are the type of person who likes to engage in customer service this is the place for you. The company really cares about the health and well being of all pets we sell and and any pet we provide service to. They are also very good about allowing their managers to have personal lives. Managers normally work a 45 hour work week, and other than a few weeks around Christmas are not required or pressured to work more.

Cons

Some of the early shifts start pretty early - 4:00 in our store. The training program for managers could use some improvement. Training lasts 2 weeks and does covers policies and procedures and how to analyze reports, but does not really help to learn to complete the basic tasks required on a daily basis.

Viewing 70 - 72 of 73 Reviews

Jobs at PetSmart

Retail Operations Manager

Retail Operations Manager

Retail Operations Manager

Retail Operations Manager

Retail Operations Manager

PetSmart reviews FAQs

PetSmart reviews PetSmart Operations Manager reviews

PetSmart

PetSmart Operations Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

petsmart manager

Low stress

Best retail job

Jobs at PetSmart

PetSmart reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

PetSmart reviews FAQs

Jobs at PetSmart