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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      3.0

      41% would recommend to a friend

      (2,323 total reviews)
      avatar

      Adam Wright

      58% approve of CEO

      43% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.8

      Senior management

      Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jan 24, 2026

      Terrible upper management

      Guest service team member - cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers were amazing and i loved the customers,

      Cons

      You can not trust upper management, the DM in the store runs it like a high school, the rules change in that store on a daily basis to benefit her. She can’t make a schedule the store is always short staffed especially on the weekends. If you complain about her and her actions she will retaliate by cutting your hours. Its all about favoritism, i will never work for another store that has a DM that can get away with the things that she has gotten away with, she will lie straight to your face and when you correct it with the truth she will find away to retaliate. Its an awful place to work at, its the most toxic environment and it never changes

      avatar
      Pilot Flying J Response
      4mo
      Thank you for taking the time to relay your concerns about the management. We'd like to discuss more if you could follow up with an email to pfjhr@pilottravelcenters.com.
      4.0
      Jan 21, 2026

      Pilot

      Maintenance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team building and leadership

      Cons

      Getting enough time on schedule

      avatar
      Pilot Flying J Response
      4mo
      Thank you for sharing your experience with Pilot Flying J, and we hope you will share your positive work experiences with others in need of employment.
      5.0
      Jan 21, 2026

      Very nice

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice for work. Good co workers

      Cons

      Very nice for work. Easy communication

      avatar
      Pilot Flying J Response
      4mo
      We appreciate the positive feedback and hope you’ve been able to grow with the company further. Don't hesitate to share other thoughts with us in the future.
      Viewing 28 - 30 of 2,323 Reviews
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      ReviewsPilot Flying J reviews

      Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.