Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,326 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,326 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Store-level team members are usually good co-workers. Anything above store level is political and VERY shady. They will tell new people about the "opportunities" to get them in the door, then move on (to try to bring in more new people). You have one chance to get the deal done -BEFORE you join the company.

Cons

I was there for over 10 years. We went through 11 store managers. They told me what I already knew. Years of facts, statements, and shady politics from those above the store level mgmt leave a bitter taste of resentment. I've seen recpts from the register that showed incorrect change due (fortunately I caught it first), loyalty rewards due to customers that were not being given, and "software issues" that prevented EARNED vacation hrs from being credited/issued properly (year after year). -Also: anything for a dollar. The company made approximately $400 million and our store was a valuable contributor to that (believe me!), yet they had a lot truck that didn't run, a golf cart that didn't run, and a hand-push trash cart with a broken wheel. All of which was "not in the budget" to get fixed. The jobs at a truck stop are hard enough, but this company is a "dollars-only" mentality (slogans notwithstanding). All this is "my opinion" only, but it did not change much over 10 years. -Also the HQ was raided by the FBI and some at the corp office were prosecuted for trying to cheat customers out of their contracted fuel rebates, but the slogan on the wall poster says something about integrity, so...

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Pilot Flying J Response
7y
We appreciate you taking the time to let us know about your experience, which we take very seriously. If you’d like to discuss your comments further, please reach out to PFJHR@pilottravelcenters.com.
1.0
May 28, 2019

Not the right place for a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. Do not work here if you value a career

Cons

Above store leadership. Toxic environment

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Pilot Flying J Response
7y
Thank you for sharing your honest feedback with us. Please reach out to PFJHR@pilottravelcenters.com to discuss your comments further.
2.0
May 28, 2019

Its ok.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone below the tcgm works well together and gets along well.

Cons

The tcgm at my store should not even be in charge of a carnival ticket booth. A total micromanager to the point no one can get things done. Rude, arrogant and demeaning.

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Pilot Flying J Response
7y
We appreciate you taking the time to let us know about your experience. If you’d like to discuss your comments further, please reach out to PFJHR@pilottravelcenters.com.
Viewing 310 - 312 of 2,326 Reviews

Glassdoor has 2,383 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.