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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      3.0

      41% would recommend to a friend

      (2,323 total reviews)
      avatar

      Adam Wright

      58% approve of CEO

      43% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.8

      Senior management

      Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jan 23, 2014

      Management is a thing of the past

      Travel center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was above average for this type of work. Fast paced.

      Cons

      Hours. lots and lots of hours. As you have read with other reviews, there is no family/work balance. You are expected to be in your store for 60+ hours a week to even have a chance at running a "good" location. You are an overpaid cashier and janitor for most of your time at Pilot Flying J. Each location is run on a shoe-string labor budget which makes it impossible to live up to unreasonable expectations. Regional management and above offer NO SOLUTIONS. They will visit your store often and tear down all employees over the smallest details. Sales will not deter this. If your store is performing well in all metrics, the onslaught of negativity will continue. If you are a seasoned manager who excels at managing a staff and getting results, this is NOT the company for you. If you are an entry level manager who wants to cut his/her teeth in a face paced industry where you spend most of your time as a cashier or CLEANING TOILETS after truckers... this is your perfect fit.

      1.0
      Dec 19, 2013

      Worst company I have ever worked for.

      Store manager/co manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pilot Flying J initiated a program to updated the showers and bathrooms in my facility in Joplin MO. Company funneling money back into the buisness at least shows they respect their customer base if not their management.

      Cons

      The upper management takes a cattle approach to hiring managers. They have taken the approach of throwing numbers at problem-ed stores. The company makes promises but fails to follow through. Even with it documented in writing the company will choose not to following through on guarantees. The only thing that matters to the company is hitting the number. They have no concept of loyalty to their employees. From month to month hour stability caused termination of up to 4 employees. The company is so focused on hitting them mark legal and hr issues are ignored for managers that hit there noc and budgets.

      1.0
      Apr 23, 2012

      Chaotic and Horrible

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to earn promotions Meet a lot of different people Fast Paced That's it.

      Cons

      Worst Management imaginable No respect for employee's Poor communication between employee's and management Overall just a terrible company

      Viewing 43 - 45 of 2,323 Reviews
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      ReviewsPilot Flying J reviews

      Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.