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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      3.0

      41% would recommend to a friend

      (2,323 total reviews)
      avatar

      Adam Wright

      58% approve of CEO

      43% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Culture & values

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.8

      Senior management

      Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Dec 25, 2024

      Just another flying J

      Regional service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to travel to multiple sites & help as much as you can until your forced to go off the clock because in the employee handbook it is a gross misconduct for an employee to work off the clock.

      Cons

      Being threatened with termination for working overtime & off the clock because the only way for anyone to get caught up in there position when all are seriously behind is to work overtime which is denied keeping management playing the control through chaos game resulting in your typical unnecessarily stressed out & disorganized staff (the real backbone of a company) who still come to work with a smile because they love there job (the reason why customers come back) even though they are in management's eyes as just a number to replace.

      2.0
      Mar 25, 2024

      Be prepared to work beyond job description

      Guest service leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Initially got hired as the merchandise manager. Within three months was promoted to Guest Service Leader, with promise of raise. Surprise, not raise. Workload increased, which was expected. What wasn't expected was having to work extra 4-8 hours when general employees don't show up. If there is a food outlet, you are expected to cover that area as well, when their employees don't show uo and food supervisor goes home. Shoplifting is ridiculous. You are also expected to go out into the truck parking and address riff raff and parking disputes, with no regard to your safety.

      Cons

      Surprise, not raise. Workload increased, which was expected. What wasn't expected was having to work extra 4-8 hours when general employees don't show up. If there is a food outlet, you are expected to cover that area as well, when their employees don't show uo and food supervisor goes home. Shoplifting is ridiculous. You are also expected to go out into the truck parking and address riff raff and parking disputes, with no regard to your safety. Employees theft

      3.0
      Jan 3, 2024

      They can’t get it together

      Field merchandiser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and bonuses were ok. Rental car and p card were helpful except for all the changing rules

      Cons

      ZERO TRAINING BUT MASSIVE EXPECTATIONS. the micromanaging was ridiculous and the work load was crazy. There was rarely any praise, but always criticism- and upper management always conveniently forgot what they had previously spoken about as soon as they knew they were wrong. “Senior” management will get you fired without a second thought before you can all for any accountability from their boss. I’ve never been so disappointed and disrespected.

      avatar
      Pilot Flying J Response
      2y
      We take claims like this seriously. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter.
      Viewing 46 - 48 of 2,323 Reviews
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      ReviewsPilot Flying J reviews

      Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.