Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers. Pizza provided every few weeks.

Cons

Job is to keep stores and restaurants open by coordinating maintenance work. Incoming emails and phone calls never slows down. Employees use their personal cell phones to try and stay caught up however the company will not provide phones or reimburse expenses. Pay and benefits do not match level of responsibility. Very little opportunity to advance. Leadership micromanages employees.

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Pilot Flying J Response
8mo
Thank you for sharing this with us, as this is a serious concern. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter and work to resolve them.
3.0
Sep 30, 2025

Cashier

Recommend
CEO approval
Business Outlook

Pros

Showers and good people to work with

Cons

Low pay and many hrs

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Pilot Flying J Response
8mo
Thank you for sharing this with us, as this is a serious concern. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter and work to resolve them.
2.0
Sep 25, 2025

Could be great

Recommend
CEO approval
Business Outlook

Pros

Benefits are outstanding, customers were awesome,

Cons

Store management was always taking advantage of good employees, never giving any positive feedback, they only ever had negative things to say and showing favoritism to employees they were related to, ASM kept over looking issues and giving the male employees more chances like calling in sick, showing up late, not doing tasks correctly, it was excuses for the guys, and write ups for the females, constantly reprimanding the female employees, they even let a male employee live in his car in the parking lot for 2 years, which is against policy.

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Pilot Flying J Response
8mo
Thank you for taking the time to relay your concerns about the management. We'd like to discuss more if you could follow up with an email to pfjhr@pilottravelcenters.com.
Viewing 55 - 57 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.