Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work. Easy drop sites

Cons

Big on cameras and observations

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Pilot Flying J Response
1y
Thank you for sharing your experience with Pilot Flying J, and we hope you will share your positive work experiences with others in need of employment.
3.0
Feb 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, generally understanding of work/life balance

Cons

Slow to promote but quick to overwhelm with responsibilities outside your pay grade.

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Pilot Flying J Response
1y
We appreciate you expressing your concerns. Let's continue the conversation to see how we can improve. Please reach out to us at pfjhr@pilottravelcenters.com to discuss your comments further.
2.0
Feb 16, 2025

Poor Communication, No Growth, and Playing Favorites

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stable job with a decent paycheck. Some good coworkers who try their best despite the dysfunction. Workload is light, which could be a pro for some—if you’re okay with boredom.

Cons

Severe Lack of Communication : Leadership and management fail to communicate clearly. Important updates are either last-minute or never shared at all. Teams are often left guessing, leading to confusion and wasted time. No Career Growth : Promotions and growth opportunities are controlled by favoritism rather than merit. Even if you ask for more work or express interest in development, it rarely leads anywhere. Uneven Workload Distribution : While some teams are overwhelmed, others (like mine) have little to do. Asking for more work often goes ignored. There’s no real structure to ensure people are engaged and contributing meaningfully. Favoritism in Promotions : Managers play favorites, and it’s obvious who will get ahead regardless of performance. If you’re not in the inner circle, don’t expect to move up. Unfair Pay & Raises : Merit increases are a joke. Even high performers don’t get the max increase because those go to the favorites. There’s no way to negotiate for better pay—unless you get an outside offer and threaten to leave. Disengaging Work Environment : With no clear direction, no real challenges, and no sense of purpose, it’s hard to stay motivated. Many employees just go through the motions.

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Pilot Flying J Response
1y
Thank you for sharing this with us, as this is a serious concern. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter and work to resolve them.
Viewing 139 - 141 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.