Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,323 total reviews)
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Adam Wright

58% approve of CEO

43% positive business outlook

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,323 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Oct 28, 2013

Definition of Corporate Moneygrubbing

Recommend
CEO approval
Business Outlook

Pros

It's easy to understand this job if you realize that your only function is to make money for the corporate office. General Manager at my store is great, most employees work hard. Those who don't don't last.

Cons

Wages, expectations, problem solving, accountability, big picture, morale. Everything is based on sales, not reality. I work third shift as a Team Leader and as such my function is chief cook and bottle washer, scapegoat, and problem solver. The company condescends to allow two employees on third shift and expects us to clean showers and restrooms, sweep and mop the whole store, take out trash from store and fuel islands (you know what's in the diesel trash cans), keep food in production, handle customer problems that are not our responsibility, stock the entire coffee bar, make six kinds of tea (only three of which sell), oh and WAIT ON CUSTOMERS. There is an Assistant General Manager in my region who is very stressful to work for and disrupts our work.

2.0
Feb 16, 2025

Poor Communication, No Growth, and Playing Favorites

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stable job with a decent paycheck. Some good coworkers who try their best despite the dysfunction. Workload is light, which could be a pro for some—if you’re okay with boredom.

Cons

Severe Lack of Communication : Leadership and management fail to communicate clearly. Important updates are either last-minute or never shared at all. Teams are often left guessing, leading to confusion and wasted time. No Career Growth : Promotions and growth opportunities are controlled by favoritism rather than merit. Even if you ask for more work or express interest in development, it rarely leads anywhere. Uneven Workload Distribution : While some teams are overwhelmed, others (like mine) have little to do. Asking for more work often goes ignored. There’s no real structure to ensure people are engaged and contributing meaningfully. Favoritism in Promotions : Managers play favorites, and it’s obvious who will get ahead regardless of performance. If you’re not in the inner circle, don’t expect to move up. Unfair Pay & Raises : Merit increases are a joke. Even high performers don’t get the max increase because those go to the favorites. There’s no way to negotiate for better pay—unless you get an outside offer and threaten to leave. Disengaging Work Environment : With no clear direction, no real challenges, and no sense of purpose, it’s hard to stay motivated. Many employees just go through the motions.

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Pilot Flying J Response
1y
Thank you for sharing this with us, as this is a serious concern. Please reach out to pfjhr@pilottravelcenters.com so we can understand the issues surrounding this matter and work to resolve them.
Viewing 25 - 27 of 2,323 Reviews

Glassdoor has 2,380 Pilot Flying J reviews submitted anonymously by Pilot Flying J employees. Read employee reviews and ratings on Glassdoor to decide if Pilot Flying J is right for you.