Is Pilot Flying J a good company to work for?

Pilot Flying J has an overall rating of 3.0 out of 5, based on over 2,383 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 41% of employees would recommend working at Pilot Flying J to a friend and 43% have a positive outlook for the business. The best reviews about Pilot Flying J have been left by employees working as Logistics Specialist , Travel Center General Manager and Restaurant General Manager .

Does Pilot Flying J pay their employees well?

According to anonymously submitted Glassdoor reviews, Pilot Flying J employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Pilot Flying J. This rating has been stable over the past 12 months.

How satisfied are employees working at Pilot Flying J?

41% of Pilot Flying J employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pilot Flying J 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Pilot Flying J?

Cashier (207) , General Manager (97) , Sales Associate/Cashier (82) , Maintenance (50) , Manager (47) , Shift Leader (38) , Guest Service Leader (33) , Assistant Manager (28) , GSL (23) , TCGM (23) , GSL2 (21) , Restaurant General Manager (19) , Logistics Specialist (18) , Shift Supervisor (18) , Account Manager (17)

What are the pros of working at Pilot Flying J according to real employee reviews?

"Pay is good and if you have a good team under you it's a relatively easy job." ((in 207 reviews)); "I think the benefits are good (never had them until I came here though)." ((in 150 reviews)); "You great people and make good connections with your Guests." ((in 103 reviews)); "Some of my coworkers were great but most were very ungrateful and didn’t work." ((in 46 reviews)); "PFJ has a great culture and recognizes hard work and being a part of the team." ((in 25 reviews))

What are the cons of working at Pilot Flying J according to real employee reviews?

"Poor management and lack of reprimanding for employees violating policies (health and safety)" ((in 144 reviews)); "managers are rude and inconsiderate" ((in 60 reviews)); "Long hours and a company who can care less about you or anything other than cheating people and making money!" ((in 56 reviews)); "No work life balance Impossible goals Little to no labor" ((in 39 reviews)); "Favoritism at certain stores, some employees were able to leave their shift early or not come in without any consequences." ((in 32 reviews))

What are employees saying about Pilot Flying J layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pilot Flying J layoffs and their outlook for job security at Pilot Flying J in 2026.

What are the top reviewed Pilot Flying J locations?

Knoxville , Dallas , Houston , Ogden , San Antonio , Nashville , Phoenix , Indianapolis , Atlanta , Temple , Salt Lake City , Birmingham , South Bend , Columbus , Florence , Toms Brook , Springfield , Albuquerque , Amarillo , Meridian , Toledo , Tampa , Carneys Point , Springville , Joplin , Winslow , Tucson , Laramie , Lubbock , Midland

Pilot Flying J reviews

3.0

41% would recommend to a friend

(2,326 total reviews)

Adam Wright

58% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Pilot Flying J has an employee rating of 3.0 out of 5 stars, based on 2,326 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pilot Flying J employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Aug 24, 2021

Not for you

General manager

Recommend

CEO approval

Business Outlook

Pros

I found no pros at this job

Cons

Overworked and under paid, unreachable expectations

2.0

Aug 10, 2021

Poor management

Deli clerk

Recommend

CEO approval

Business Outlook

Pros

Good pay and good benefits. Good flexibility at most locations. Employee discount on most non retail items and restaurant items. Company donates a considerable amount to charity and I believe that upper level management does care about store employees.

Cons

Middle management leaves much to be desired. Store managers change with the seasons and mid level managers ignore all complaints against store managers until there is no possible way to look the other way, or GM actions directly and obviously affect regionals or their bonus. They spend a great deal of money to improve training process but follow through on a field level is lack luster. Organization in some locations is lacking and overall consistency among locations leaves some to be desired, especially when involving a new deli concept or product offering. Often times marketing materials are not all intact causing the stores to look unprofessional and thereby creating unnecessary bumps in customer service.

Pilot Flying J Response

4y

Thank you for taking the time to relay your concerns about the management. We'd like to discuss more if you could follow up with an email to pfjhr@pilottravelcenters.com.

2.0

Jun 21, 2021

A few diamonds in the rough

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Knoxville is nice Low COL People are very friendly

Cons

Most teams use 15 year old technology and shy away from anything new. Management are company men, they spend all day in meetings and expect their team to slave away 24/7.

Pilot Flying J Response

5y

Thank you for taking the time to relay your concerns about the management. We'd like to discuss more if you could follow up with an email to pfjhr@pilottravelcenters.com.

Viewing 271 - 273 of 2,326 Reviews

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Pilot Flying J

Pilot Flying J reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not for you

Poor management

A few diamonds in the rough

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