Premera Blue Cross reviews

Micro management from both superiors and over-whelmed call coaches, the move away from quality customer service, changing company policies regarding metrics, poor support from leadership, limited parking, expensive meal choices at café, lack of a gym on campus to match the healthy lifestyle they claim to support.

* CEO is a hand puppet * Rounds and rounds of layoffs are leaving those who have been kept anxiety riddled, afraid and overloaded with work. * Anyone "lucky" enough to keep their job now has completely different duties, most of which are so outside their wheelhouse that it makes everyday terrifying to get through. When someone is hired for a specific set of skills, forcing them to take on tasks in which they have no skills for does not make any sense. * Management is constantly changing priorities, and if you "can't keep up with the fast pace environment" your a problem. But the priorities changing are not part of any real plan, its them panic and patching up problems after eliminating so many positions in their departments. * Manager/Director roles only lead with empathy in quarterly and all hands meetings. Otherwise, if they are coming to you its because they need someone to use as their punching bag for an issue they aren't close enough to the work to understand.