Premera Blue Cross reviews

Break times change daily, lunch and 15s are never at the same time. Too strict of an "adherence" policy. If you're late to lunch because of a 30minute call, it counts against you- but you can not end calls before resolution nor aux/hall for lunch even 1 minute early. Say lunch is at 12, you may get a call at 11:59 that takes 30-45 minutes to resolve. Now your "adherence" for the day is ruined and your monthly stats, as well as your teams, drop. Zero sympathy for single parents or struggling families in their employ. Will fire you for 3 occurrences. An occurrence happens if you have to miss with less than 24 hour notice or do not have pto to cover any scheduled or emergent absence. Pay is not high enough for CSRs and the abuse they get.

If I could give this company a 0 start I would! This one department has had high turnover due to toxic manager. There is a lot of discrimination towards women and everyone is dispensable. This one manager is extremely difficult to work with, always passes her work to her team so she can have a chill day at work. There's a lot of micro managing that happens within this department. Also there's racism within the company. Security has been part of the issue.