Pros
• Pays slightly better compared to similar phone sales jobs • provides an opportunity to get some sales experience
Cons
• Ridiculously high turnover! I worked there for a year and a half and served under 4 different District Managers. They start off engaged an energetic but will eventually be unresponsive and end up quitting after they realize what a mess this company is. And that’s just for management! It’s even worse for the rank and file. People will be let go for little to no reason. I’ve seen coworkers fired instantly for simply trying to alert HR to the abuse we face. • Unrealistic goals and expectations! I worked at a Walmart that was classified as rural and I was still harassed by my Sales/District Manager about not getting 3 postpaid sales in a 6 hour shift. • Be expected to perform lots work outside of your job description! Since you work at Walmart, you’re expected to do a lot of the grunt work of an electronics associate but for less pay. You’ll fetch printer ink, answer questions about TVs, and cover the lunches/breaks of Walmart associates. If you tell customers that you’re only there to sell phones, they’ll complain to management to try to get you fired. And don’t forget that you’ll get in trouble with management about not meeting sales goals! • Get in trouble for helping people! Technically incompetent customers will ask you to troubleshoot their phones and spend hours fixing their prepaid phone service and your manager will reprimand you for not selling enough as a result! • Get in trouble for not lying to customers! Management will constantly mislead you about the deals that you’re expected to pitch. You’ll be expected to steer customers away from a low cost prepaid plan to a much more expensive postpaid plan that tacks on about 20% of hidden fee. Management will promise you that a customer is going to get a discount to lure in a sale, but you’re on your own when the customer comes back cussing you out because of an inflated bill! • Don’t expect to be given the tools to do a good job! During my 1 and a half year tenure, I was provided exactly one polo shirt that I had fo wear every day. You’ll have to use your personal cell phone to follow up on leads and troubleshoot customer devices. Expect a lot of spam calls and to be sexually harassed by customers because you were forced to give them your personal phone number. We were expected to memorize the constantly shifting phone and plan prices and then pitch them with little to no promotional materials.
