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      PrimePay

      Engaged Employer

      PrimePay reviews

      3.0

      50% would recommend to a friend

      (355 total reviews)

      John Cumbee

      100% approve of CEO

      43% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.5

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      3.0

      Compensation and benefits

      2.8

      Senior management

      PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      355 reviews
      2.0
      Aug 25, 2025

      Not the place to be

      Field sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      training team is very engaged and really cares about your success at the company.

      Cons

      Senior Leadership has sabotaged the company with job cuts to support staff, which increased call volumes, resulting in bad customer service and mismanaged accounts.

      avatar
      PrimePay Response
      7mo
      Thank you for sharing your feedback. We're glad to hear you had a positive experience with the training team and felt supported during onboarding. We understand that staffing changes and process challenges can impact both employee experience and customer satisfaction. Your comments are appreciated, and we’ll continue to take feedback like this into account as we evaluate how to best support our teams and clients moving forward.
      5.0
      Jun 27, 2025

      happy remote employee

      Tier 1 support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

      Cons

      Black out period in December and January

      avatar
      PrimePay Response
      11mo
      Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
      1.0
      Jun 18, 2025

      This is the worst job I’ve ever had.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work. Flexible schedule if salaried.

      Cons

      The training is non existent and it’s clear lots of people here are unhappy based on how pleasant they are to work with. Many key people have left in the recent past and there are huge gaps in knowledge and processes that have been lost. The benefits are not good. Little to no cohesion within teams and between teams.

      avatar
      PrimePay Response
      11mo
      Thank you for taking the time to share your experience. We're glad you’ve found value in the flexibility of remote work. We recognize that a strong training foundation, team cohesion, and knowledge sharing are essential to a positive work experience. Feedback like yours is important, and we’ll continue to take it into consideration as we look for ways to strengthen our processes and support our teams.
      Viewing 7 - 9 of 355 Reviews
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      ReviewsPrimePay reviews

      Glassdoor has 368 PrimePay reviews submitted anonymously by PrimePay employees. Read employee reviews and ratings on Glassdoor to decide if PrimePay is right for you.