Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "great work life balance there" ((in 9 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 7 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Leadership team has a great vision for the company and are all competent at their jobs." ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 22 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 17 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 11 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

2.0

Jun 2, 2025

Still not improving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working remote is widely available.

Cons

Company has been on the decline for a number of years now and even with new leadership a couple years ago there are still no widespread signs of improvement for the employees.

PrimePay Response

1y

Thank you for taking the time to share your perspective. We're glad you valued the flexibility of remote work. We understand that employees are looking for visible, positive change, and we take all feedback seriously as we continue to evaluate how we can best support our teams and enhance the overall employee experience.

2.0

May 29, 2025

Do you have other options?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people on other teams trying to help the customer Pay was competitive Benefits were on par with other companies in this industry

Cons

Leadership did not listen to those who are raising red flags about product and service issues. I was raising the same red flags for over a year, and they acted surprised when large customers finally got sick of it and left. Trying to sell themselves out of a flawed product. Not a good product experience for enterprise customers. So much tribal knowledge has been lost over the past several years of PE backed change/layoffs/and good people leaving out of frustration that the customers are left hanging very often. Problems with product and service took months to resolve or were left unaddressed. Customers received IRS notices for taxes not being paid. Customers received price increases and forced subscription contracts without conversation notice or sign off. Can't be an innovator because of too many problems with existing product and band-aid approaches to addressing them.

PrimePay Response

1y

Thank you for sharing your detailed feedback. We're glad you had positive experiences with your colleagues and found the compensation and benefits competitive. We understand how frustrating it can be to raise concerns and feel they aren’t fully addressed, and we recognize the importance of actively listening to both employees and clients. We take your concerns seriously, especially regarding product challenges, customer impact, and the loss of internal knowledge during periods of change. While we can’t change the past, we appreciate insights like yours as we continue to reflect and improve for the future.

2.0

May 24, 2025

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Outside sales, hybrid between office and remote. Mostly working remotely.

Cons

Micro managed, low pay, no residual pay

PrimePay Response

1y

Thank you for taking the time to share your experience. We're glad you appreciated the flexibility of the hybrid and remote work structure. Thanks for providing your feedback, concerns around compensation and management style are important, and we’ll continue to take all feedback into consideration as we look for ways to improve the employee experience.

Viewing 10 - 12 of 355 Reviews

PrimePay

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Reviews by job title

Still not improving

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Sales executive

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