Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 29 reviews)); "great work life balance there" ((in 7 reviews)); "Friendly work environment and solid training" ((in 7 reviews)); "Leadership team has a great vision for the company and are all competent at their jobs." ((in 6 reviews)); "Good training program on fundamentals of the industry and their products." ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 20 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 16 reviews)); "Benefits are not great at the company but hopefully that will change." ((in 13 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "No training program." ((in 10 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

PrimePay reviews

3.0

50% would recommend to a friend

(92 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Apr 29, 2024

Overburdened and Underpaid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote jobs are a plus and help with flexibility.

Cons

The company is consistently overburdened with cases and has been submitting payroll days late sometimes even on the same day as clients are supposed to be paying. There is little room for advancement as there is just a constant need for people in service. Many clients are very upset a lot of the time and rightfully so. Wages are stagnant and minimal raises make it to where inflation is escalating faster than hourly rates, so each year its like you are making less and less money.

PrimePay Response

2y

Thank you for sharing your feedback. We're glad you value the flexibility of remote jobs. Your concerns have been noted and we appreciate you providing your input as we continuously strive to enhance the employee experience.

5.0

Mar 15, 2024

PrimePay- A Great Place to Work

Senior accountant

Recommend

CEO approval

Business Outlook

Pros

PrimePay accounting department is headed by experienced professional accountants. The environment is friendly and communication is clear and supportive. Goals and responsibilities are known and performance is noted.

Cons

There are not that many people in office when I go in, since so many employees are 100% remote.

PrimePay Response

2y

Thank you for taking the time to share your thoughts on your time with PrimePay. We're thrilled that you've had a positive experience, particularly with our knowledgeable professionals and our supportive work environment. While many of our team members are currently remote, we're dedicated to fostering engagement in this virtual setting while ensuring open communication and support. Your understanding of the reduced office presence is greatly appreciated, and we're fully committed to maintaining a positive experience for you and all our employees. We sincerely thank you for your feedback and eagerly anticipate the opportunity to continue serving you at PrimePay.

1.0

Mar 7, 2024

Highly not recommended

Payroll tax analyst

Recommend

CEO approval

Business Outlook

Pros

a paycheck and a handful of nice co workers.

Cons

1. My manager is a micromanager, Calls and messages off the clock. Their action shows they do not trust their employees. If they mess up, they do not take accountability for it. 2. Upper management doesn't care; all talk no action 3. No accountability; payroll doesn't help tax even if problems and solutions is handed to them on a silver platter. 4. Director lies during interview about work life balance. When I approached them about my manager they basically told me to suck it up. 5. False promises which lead to training multiple people on the same task because management kept changing who would take on the work 6. Requested to move departments because of manager and I got blocked. 7. Management lies about wages so they don't have to pay the employees that have been there for years more. (not matching to the current market value) 7. PTO and sick time are together and not separated.

PrimePay Response

2y

We're truly grateful for your candid feedback, especially highlighting the significance of your colleagues. The challenges you've faced with micromanagement, trust issues, and accountability lapses are discouraging to hear, and do not reflect our vision of a supportive environment. We're taking your concerns regarding management, miscommunications, and compensation disparities seriously. Your input is invaluable as we strive to foster a workplace culture grounded in respect, transparency, and equitable treatment for everyone. Thank you for sharing your insights; your feedback will guide us in making meaningful improvements.

Viewing 10 - 12 of 92 Reviews

PrimePay

PrimePay reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Overburdened and Underpaid

PrimePay- A Great Place to Work

Highly not recommended

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