PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

355 reviews
2.0
Sep 7, 2023

PrimePay is Heavily Under Construction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Most of the people I worked with were great, very helpful, and wanted to improve the company. - Flexible PTO - Assembly recognition program was an excellent addition to incentivize employees to perform well. - Choice to work overtime for most of the year.

Cons

- Significant layoffs in 2023. - Upper management hirings, firings, and resignations were frequent (including 3 CEOs) with some of them only being employed for a half-year or less. - Management created hostile division between departments (us VS them mentality) with frequent finger pointing and blaming. - I was not paid the minimum amount for my position that was advertised in the new job description. - Unprofessional behavior and communication by a particular senior level employee that was tolerated and defended. - No consistent or uniform communication platform which caused confusion.

avatar
PrimePay Response
2y
Thank you for sharing your feedback. It's great to hear about the positives you experienced, like the supportive colleagues, flexible PTO, and the Assembly recognition program. We're also mindful of the challenges you faced with various organizational aspects. Your concerns are important to us, and we're dedicated to addressing them to create a better and more inclusive workplace. Your feedback helps us improve, and we value your input as we work towards enhancing our workplace environment.
2.0
Aug 25, 2021

Fake reviews and bad management abound.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent PTO policy. - Friendly coworkers. - ???

Cons

All the negative reviews on here are not wrong, and all the positive reviews are basically paid for. They directly ask new hires to write positive reviews, which people "gladly" do to not risk losing their new jobs. That should tell you all you need to know about the atmosphere at PrimePay. Management is absolutely terrible and will keep entire cross-departmental teams in the dark on projects they are responsible for, even if it risks productivity. Expect your mental health to suffer as you will never know if you are about to be given a raise or sacked for some superfluous reason. All the talk you see on linkedin about "growth" and "upward change" is just a mask for corporate backstabbing. The entire upper management team runs this place like a revolving door of soulless monsters, the result being a company of 300+ highly educated employees running around like chickens with their heads cut off, never knowing what to focus on. They don't respect or care about their employees at all and it shows in people's morale. This place will seem great going in because the recruitment team is amazing, but once you're in, expect a rude awakening. If you have an offer from somewhere else, take it, this place will never change.

3.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

They do hire generally pleasant people for the sales roles - most of them, anyway. So, I did respect and rather enjoyed the limited time I spent with my peers. Also, their training program is very well-done.

Cons

I could probably list around 212 things here, but I'll keep it short... Misleading service promises leading to many unhappy customers, though I think this is an industry-wide problem. Very little opportunity for career advancement. Nepotism and utter arrogance amongst the top leadership.

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PrimePay Response
8y
Thank you for taking the time to write this review. We are sorry to hear that your experience was not great.
Viewing 10 - 12 of 355 Reviews

Glassdoor has 368 PrimePay reviews submitted anonymously by PrimePay employees. Read employee reviews and ratings on Glassdoor to decide if PrimePay is right for you.