Is Progressive Insurance a good company to work for as a Customer Service Call Center Representative?

Customer Service Call Center Representative professionals working at Progressive Insurance have rated their employer with 1.0 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service Call Center Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Call Center Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Call Center Representative employees well?

Customer Service Call Center Representative professionals rate their compensation and benefits at Progressive Insurance with 5.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 24.7% better than the company average rating for salary and benefits. Find out more about Customer Service Call Center Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1448) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 919 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 827 reviews)); "Flexible schedule and work from home part time" ((in 472 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 161 reviews)); "I had a great manager and then a terrible one." ((in 134 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 113 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Call Center Representative reviews

1.0

3% would recommend to a friend

(23 total reviews)

Tricia Griffith

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Compensation and benefits

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Career opportunities

3.0

Senior management

2.1

Work/Life balance

Customer Service Call Center Representative employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Call Center Representative professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Customer Service Call Center Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

1.0

Sep 23, 2025

Progressive

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, work culture, work from home

Cons

Can be stressful, high call volume

3.0

Oct 13, 2021

Disappointed

Customer service call center representative

Recommend

CEO approval

Business Outlook

Pros

Great pay with great benefits and got to work remotely

Cons

Tons of IT issues on their end but was being penalized by having to work 12-13 hr shifts and or on my days off. PTO was great but solely based off company needs as to when you could use it.

4.0

Sep 3, 2021

Decent

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a decent job if you enjoy customer service. Commercial is better than personal lines as the customers treat you better Pay not great but they paid for my schooling as I slowly progressed through that.

Cons

call center, metric driven, you're just a number

Viewing 1 - 3 of 23 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Customer Service Call Center Representative reviews

Progressive Insurance

Progressive Insurance Customer Service Call Center Representative reviews

Ratings by category

Ratings by demographic groups

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Progressive

Disappointed

Decent

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