Is Progressive Insurance a good company to work for as a Customer Service Call Center Representative?

Customer Service Call Center Representative professionals working at Progressive Insurance have rated their employer with 1.0 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service Call Center Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Call Center Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Call Center Representative employees well?

Customer Service Call Center Representative professionals rate their compensation and benefits at Progressive Insurance with 5.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 24.7% better than the company average rating for salary and benefits. Find out more about Customer Service Call Center Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1449) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 925 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 838 reviews)); "The ability to work from home is great." ((in 473 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 386 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 349 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 152 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 126 reviews)); "Stress and heavy workload can be difficult." ((in 119 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Call Center Representative reviews

1.0

3% would recommend to a friend

(23 total reviews)

Tricia Griffith

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Compensation and benefits

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Career opportunities

3.0

Senior management

2.1

Work/Life balance

Customer Service Call Center Representative employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Call Center Representative professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Customer Service Call Center Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

4.0

Aug 11, 2017

It was all just mediocre

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, gainshare, very easy to work from home , flexible hours and plenty of overtime .

Cons

experience burnout everyday, have to work one holidays out of the year, micromanaged 24/7, customer service title but still required to sell.

3.0

Jul 19, 2017

Customer Service Representative

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

Cons

Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.

5.0

Mar 24, 2017

I put in my hours and don't have to take any work home with me

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, work has a defined ending and beginning, expectations are clear, there is a lot of personal autonomy and ability to transition to other positions if you desire

Cons

Can be difficult for people who need daily guidance and require a lot of stability in management. I've had a different supervisor every year, but it doesn't bother me, since I know what my job is and how to complete it on my own

Viewing 4 - 6 of 23 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

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Progressive Insurance reviews Progressive Insurance Customer Service Call Center Representative reviews

Progressive Insurance

Progressive Insurance Customer Service Call Center Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was all just mediocre

Customer Service Representative

I put in my hours and don't have to take any work home with me

Jobs at Progressive Insurance

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