Progressive Insurance Customer Service Call Center Representative reviews

1.0

3% would recommend to a friend

(23 total reviews)
avatar

Tricia Griffith

100% approve of CEO

99% positive business outlook

Customer Service Call Center Representative employees have rated Progressive Insurance with 1.0 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Call Center Representative professionals have a very poor working experience there. Progressive Insurance is rated 73% below average by Customer Service Call Center Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

23 reviews
3.0
Jul 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people to work with, good benefits,flexible schedule .

Cons

Raises are a joke, micromanaged , you can't get out of call center - I have applied for multiple positions and always get turned away .. I don't understand they treat their call center reps horribly we would rather have raises then pie or popcorn or Popsicles for a job well done

3.0
Apr 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent company, great pay and benefits. Very forward thinking in diversity and a creative environment. Feel that they tend to embrace a "younger" staff mindset. Wonderful learning experience. Considering that it is a 24/7/365 call center, they do have multiple schedules to fit everyone.

Cons

You will need to move along and show an interest in your professional development. They are not a company that will let you linger in a position simply because you love what you do and don't have the desire to move to a different position. I was in the Customer Service call center and was let go. I think I "overstayed" my welcome! They expect phone reps to move up or out after 1 to 2 years to make room for the new "crop" to come in. If you hang around longer than that (I was in the position for over 6 years) they will find a reason to let you go (mine was that I was not cross-selling additional insurance products). Bottom line is that due to tenure and yearly increases, I was nearing the ceiling for the salary scale. I loved my job and did not wish to move to a different position. However, they needed to bring in "new blood". The day after I was let go, an article in the local news stated that they were looking to hire over 300 new phone reps. It looks really good on paper (as though those were newly created jobs) when in reality, they were simply "cleaning house" and bringing in younger, lower paid reps.

Viewing 22 - 23 of 23 Reviews

Glassdoor has 9,315 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.