Progressive Insurance Customer Service Call Center Representative reviews

For how often customers scream at you for things that are out of your control, it just isn't worth the money. You would be shocked at what people are willing to say to you when they can't see your face. Also the work schedules are not always the best. Long work days

Weird shifts - if you work in the call centers, be ready to work evenings and weekends. Even if you eventually become tenured enough to received a better shift, it's not guaranteed to last. Overly corporate - over emphasis on metrics. Be ready to play a numbers game to make your stats look good, rather than doing what's best for the customer. Repetitive - Even the more advanced claims/customer service roles become painfully repetitive. The benefits are great, but you'll be beating your head against your desk in 9 months. Demanding - The emphasis on metrics has created this "ever year must be better than last year" mentality in regards to efficiency. But at the end of the day, people have limits to how efficiently they can work over the course of an 8 hour shift. If you take a job here, be ready to work like a robot. No talking to your neighbors, no self-enrichment activities... just work as fast as you can for the full shift. Promotions are competitive - don't bank on it unless you're a rock star. If a supervisor position opens up, there will be 20 applicants.