Is Progressive Insurance a good company to work for as a Sr. Resolution Specialist?

Sr. Resolution Specialist professionals working at Progressive Insurance have rated their employer with 4.5 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Sr. Resolution Specialist Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Sr. Resolution Specialist interview questions at Progressive Insurance .

Does Progressive Insurance pay Sr. Resolution Specialist employees well?

Sr. Resolution Specialist professionals rate their compensation and benefits at Progressive Insurance with 4.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Sr. Resolution Specialist salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 948 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 811 reviews)); "Great culture and very family oriented" ((in 426 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 375 reviews)); "The training is great and you will feel very prepared." ((in 286 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 158 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 109 reviews))

Skip to content Skip to footer

Notifications

Progressive Insurance

Progressive Insurance Sr. Resolution Specialist reviews

4.5

99% would recommend to a friend

(19 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.8

Career opportunities

4.7

Work/Life balance

4.6

Senior management

4.5

Compensation and benefits

Sr. Resolution Specialist employees have rated Progressive Insurance with 4.5 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Sr. Resolution Specialist professionals have an excellent working experience there. Progressive Insurance is rated 23% above average by Sr. Resolution Specialist professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Feb 4, 2022

Better than every other job I've had!

Senior resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule options, opportunity for advancement, self-development time, DEI commitment, bonuses, culture, support for employees during pandemic

Cons

Pricey medical benefits, IT issues, internal promotion salaries trend behind external hires

3.0

Dec 23, 2016

There are worse places.

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, 401K. Fellow employees are mostly okay; they're doing the same job you are so camaraderie is high.

Cons

If you work in the contact center (claims or customer service), your schedule is dictated by business need. Same as any contact center.

3.0

May 17, 2016

Not a Life Long Career Choice...

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

This company provides a very good information on the property and Casualty world and gives you licensed. It was a very good starting company for insurance.

Cons

At some point the workload becomes too much and they are not doing very much to give work-life balance to its employees any longer. Every since Peter B Lewis left and subsequently died, have become more ignored and less valued.

Viewing 16 - 18 of 19 Reviews

Jobs at Progressive Insurance

Legal Support Specialist Senior

Claims Adjuster – Attorney Represented Injury

Claims Adjuster - Attorney Represented Injury

House Counsel Legal Support Specialist

Claims Adjuster – Attorney Represented Injury

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Sr. Resolution Specialist reviews

Progressive Insurance

Progressive Insurance Sr. Resolution Specialist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Better than every other job I've had!

There are worse places.

Not a Life Long Career Choice...

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Progressive Insurance reviews FAQs

Jobs at Progressive Insurance