Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 331 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 331 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (38) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Great benefits and everyone there was like family." ((in 197 reviews)); "Employee discount, work from home." ((in 78 reviews)); "Great work life balance and a lovely place to work." ((in 59 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 54 reviews)); "Great coworkers and often promote internally" ((in 40 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 113 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 41 reviews)); "Just hope that you have a good manager" ((in 38 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 31 reviews))

Skip to content Skip to footer

Notifications

QVC

Part of QVC Group

QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(331 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 331 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

331 reviews

3.0

Feb 18, 2025

Good benefits, lots of calls

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good starting pay with increases every 6 months for 2 years. Good benefits Great work life balance

Cons

Heavy call volume and unreasonable upsell expectations Management is subpar

1.0

Feb 11, 2025

Working for QVC

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule won’t change much. Consistent raises

Cons

Awful management who somehow micromanages but also doesn’t manage anything important

2.0

Feb 5, 2025

Not the greatest

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working remotely is a plus. They offer benefits from day one.

Cons

No room for growth. No schedule change. They say you’ll be eligible but they choose their favorites and go from there. Micromanaged like crazy. Their metrics are unrealistic for the amount of calls coming in. 90% of calls are older people who do not know how to use their phones, emails or the app. So of course our calls weren’t going to fall into the unrealistic handling time they force everyone to follow. CS&E Reps were told over and over again that they were NOT sales reps. Then the CS&E reps started getting punished and write ups if they can’t get a certain amount of upsells. I thought we weren’t sales reps?

Viewing 37 - 39 of 331 Reviews

Top companies for "Compensation and Benefits" near you

TCC Verizon Authorized Retailer

4.4★Compensation & Benefits

Mary Kay

3.7★Compensation & Benefits

Etsy

4.1★Compensation & Benefits

Custom Ink

3.6★Compensation & Benefits

Jobs at QVC

QVC Customer Service Specialist - 2nd Shift

Texas

View job

QVC Customer Service Specialist

Georgia

View job

QVC Customer Service Specialist - 2nd Shift

Florida

View job

QVC Customer Service Specialist - 2nd Shift

South Carolina

View job

QVC Customer Service Specialist - 2nd Shift

North Carolina

View job

QVC reviews FAQs

QVC reviews QVC Customer Service (CSR) reviews

QVC

QVC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good benefits, lots of calls

Working for QVC

Not the greatest

Top companies for "Compensation and Benefits" near you

Jobs at QVC

QVC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

QVC reviews FAQs

Jobs at QVC