QVC Customer Service (CSR) reviews

Quality is always reviewing your calls and will fail you on even the slightest thing. Examples would be- if you and the customer accidentally speak at the same time Quality will see it as over talking the customer. If you try and engage with the customer to build rapport to try and sell that customer an item which is a requirement in order to keep your job Quality will see it as unnecessary time on the call. If you do not address the customer by both names on a account. Their ridiculous Quality evaluations is why I left the job after numerous years.