Is QVC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at QVC have rated their employer with 2.6 out of 5 stars in 330 Glassdoor reviews. This is a lower than average score with the overall rating of QVC employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at QVC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at QVC .

Does QVC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at QVC with 2.6 out of 5 stars based on 330 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at QVC.

How happy are Customer Service (CSR) professionals working at QVC?

20% of Customer Service (CSR) employees at QVC would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated QVC with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at QVC?

Customer Service Representative (290) , Order Entry Representative (53) , Customer Service Representative (CSR) (37) , Intern (32) , Returns Processor (29) , Customer Service (28) , Assistant Buyer (26) , Warehouse Associate (24) , Customer Service Specialist (23) , Manager (21) , Area Manager (20) , Order Services (20) , Warehouse Worker (20) , Equipment Operator (12) , Order Entry (12)

What are the pros of working at QVC according to real employee reviews?

"Benefits are good for p/t and f/t employees" ((in 190 reviews)); "Great work life balance and a lovely place to work." ((in 63 reviews)); "The culture is great and they provide you a lot of time and help on the projects you need to complete." ((in 57 reviews)); "benefits are excellent and time off is comparable to other companies now" ((in 41 reviews)); "Great coworkers and often promote internally" ((in 38 reviews))

What are the cons of working at QVC according to real employee reviews?

"Low pay and a lot of calls." ((in 112 reviews)); "Poor management and pressure for statistics" ((in 91 reviews)); "Salary is low so it's not even worth your while to throw your wknds away." ((in 39 reviews)); "Just hope that you have a good manager" ((in 39 reviews)); "they dont record calls, supervisors do not really care, the tech they use for remote work is terrible and just full of glitches its actually alarming." ((in 33 reviews))

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QVC Customer Service (CSR) reviews

2.6

20% would recommend to a friend

(330 total reviews)

David Rawlinson II

28% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

2.4

Career opportunities

Customer Service (CSR) employees have rated QVC with 2.6 out of 5 stars, based on 330 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. QVC is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

330 reviews

1.0

Jun 20, 2026

Don’t do it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

1.0

Jun 2, 2026

Applicant beware.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home are the only pros

Cons

The customers are the worst imaginable. Entitled constantly, begging for discounts vs signing up for promo codes. Management over-enforces unattainable kpi's. they do not want you using the bathroom unless its within your scheduled 15 minute breaks. thats no way to treat human beings.

1.0

May 13, 2026

Work from home option can't offset poor conditions

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, is about the only pro for the job

Cons

No work life balance at all, you will NEVER get requested days off approved even if you put it in 10 days in advance, strict attendance policy, their metrics are insane, with mandatory upsells now being 3% and have to do an upsell now WITH EVERY CALL not just sale calls even if the customer is upset, went from 2%-3% upsell goal, I personally started with 38 people in my training there's maybe 3 of us left, you don't even get to breathe between calls, and told not to use the bathroom during high calls times is crazy.

Viewing 1 - 3 of 330 Reviews

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