Is RDI a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at RDI have rated their employer with 4.4 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at RDI .

Does RDI pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at RDI with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 62 reviews)); "You can work from home it is the best job opportunity recommend 100%." ((in 40 reviews)); "Great coworkers and people to work with" ((in 22 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 21 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 51 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "I know that other employees may see some but management always does their job to turn those negative thoughts into positive ones." ((in 25 reviews)); "Micro managing, no opportunity for advancement on certain programs, favoritism is big there so it’s best to know someone or else you will not be promoted." ((in 19 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

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RDI

RDI Customer Service Representative CSR reviews

4.4

93% would recommend to a friend

(30 total reviews)

Bronson Trebbi

90% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.0

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Customer Service Representative (CSR) employees have rated RDI with 4.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. RDI is rated 23% above average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

4.0

Jan 21, 2025

It's a decent place to work, with good people.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Good place to grow and advance -Good work culture -Good supervisor -Part of a good team

Cons

-Benefits are not the best -Some supervisors do more judging than helping.

RDI Response

Thank you for your feedback! We’re glad you value the growth opportunities, culture, and team support. We hear your concerns about benefits and the balance of feedback from leadership. We’ll consider your input to ensure a more supportive and constructive environment.

4.0

Aug 1, 2024

It's been a good experience working for RDI

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Company/Leadership is humble and willing to help whenever needed. I haven't been judged for asking for help. They really take time and invest in us, to make sure we are learning the information to help us succeed on the production floor.

Cons

Some downsides are some employees can be unprofessional. I have witnessed some bullying from agent to agent but also seen it happen when agents speak foul to some leadership figures. -Pay raise? (I am content with my current pay but due to some campaigns going through alot of changes and updates with short time to learn the new criteria I personally feel a pay raise would be a good thing in the near future.

5.0

Jul 23, 2024

lcg

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

i can working from home

Cons

back to back calls on mondays

RDI Response

Thank you for your feedback! We're glad you appreciate the ability to work from home. We’ll take note of your comment about back-to-back calls on Mondays—thanks for sharing!

Viewing 7 - 9 of 30 Reviews

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RDI Customer Service Representative CSR reviews

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It's a decent place to work, with good people.

It's been a good experience working for RDI

lcg

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