RH reviews about "core value"

39% positive business outlook

Reviews by job title

74 reviews
3.0
Aug 31, 2020

Love us or leave us

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The offices are beautiful and overall compensation seems fair in the industry.

Cons

The company is performing great but lower and mid-level employees don't reap the benefits. Understand that one of the company's core values is "Love us or leave us" and that about sums up their employee retention plan. While they taunt that the company has higher than industry-standard operating margin, it's at the expense of limiting employee stock to high-level employees, no 401-K matching and a fairly modest bonus structure.

2.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- RH has a strong brand reputation and beautiful, high quality products. - Amazing peers-- fellow designers are talented, supportive, and creative

Cons

- Leadership consistently fails to uphold the company's core values (which are actually impressive and talked about at every morning meeting) - High performing employees are overlooked, under-supported and under-recognized - Promises of growth opportunities are vacant and 9 times out of 10 go unfulfilled - Rampant micromanagement, suppressing creativity, stifling productivity and individuality - Raises are minimal and not reflective of performance-- top contributors receive same 'increases' as under-performers - Sale volume exceedingly prioritized over creativity and design integrity - Leadership lacks trust, transparency and alignment, creating confusion and low team morale. - Inappropriate leadership behavior handled poorly including personal boundary violations and unfair, unjust accusations - Health related time off is scrutinized even when ample PTO is available and used properly - Scheduling is inflexible, demanding and makes work-life balance nearly impossible

4.0
Jun 12, 2020

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful furniture, great people, great leaders, great core values, good hours.

Cons

They screw with bonuses, merit increases, and pay. President and Directors don't understand people have families and lives outside of RH. They expect you to be on long conference calls at any time they decide to have one, answer emails within an hour even if you off and home. Give the delivery provider/Driver incentives but not Leaders and senior leaders that do all the work for the drivers to be successful.

1.0
Sep 26, 2019

Big Bummer

Recommend
CEO approval
Business Outlook

Pros

Met inspiring co-workers, decent pay

Cons

Incompetent leadership, demoralizing touch base conversations that were unprofessional and highly hurtful, perpetually understaffed, full weekend availability is required, dress code standards are outdated and provide a platform for work related insecurity, borderline racial comments have been made to coworkers under the guise of "luxury," core values praise associates with a point of view however if it clashes with management they will act in a way that forces you out or slips you up in a way that gets you terminated, no 401K match, too much ego

3.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Inspirational vision, amazing drive to be better, Values, and the messaging come from the CEO down. The company is launching into bright new expansions and encourages bold, ambition in all employees. If you push for your clients, keep driving for improvement and speak up with bright ideas and ways to improve you will be recognized by leadership, encouraged and rewarded. There is constant training with new product launches/collections and have products you are proud to talk about, experience and sell. CEO Gary Friedman is a relatable leader, that speaks frankly is down to earth, and is humble. There is not an ounce of pompousness in his emails to employees or his interviews on TV. His intentions for the company and the core values behind it are genuine, which you can feel at any level.

Cons

The Values are both a pro and a con. The words themselves, are so inspiring you can find a million different takeaways. However, the company uses them as a sort of brainwashing. You read them daily, discuss and focus every morning around their learnings. These morning meetings happen daily for 30 minutes. RH also lives/thrives in a grey area. The job descriptions & interviews are so vague you are not 100% confident you know what you've signed up for or what your KPI is. Even when you ask for a KPI, it's an "all-in," do whatever the team or leadership asks of you and "you'll be fine" mentality. Some of what leadership says is not backed by actions and some are. It just depends on the leader, department, and situation. They say "feedback is a gift" but that's really just code for when you are given criticism take it with a smile, and do better. Feedback is supposed to be two ways, but with most of the leaders being with RH for decades, it's really not going to make a difference. P.S. To become leadership means to be a workaholic, be flexible with a job description changes outside of what you signed up for and you'll constantly hear "proud" stories of how everyone takes pay cuts, but they love what they do so it's fine. Wrong. Your pay should never be cut/docked for more work and no it is not something you should be proud to pressure others with.

1.0
Nov 23, 2021

Chaotic, toxic environment - Love it or leave it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really smart, talented people here. Samples sales have good stuff that's inexpensive. Good commute if you live in Marin.

Cons

Chaos reigns supreme, last minute changes, broken promises, late nights, high pressure, low reward. There are some major drama queens and bullies. Everything is tribal knowledge (learning CEO's personal tastes and preferences if you can get past his obnoxiousness), theres no authority on what is or isn’t in the product assortment, steep learning curve, outdated resources and technologies. Seating isn't ergonomic, it just looks pretty but gives lots of splinters. Toxic culture that glorifies being a workaholic and martyr. It's common to have a noon meeting that actually starts at 6 and ends at midnight, and you're expected to stay on campus for it. There's no opportunity for conditions to improve because one of the core values is "Love Us or Leave Us." Low pay, terrible benefits (no 401k matching, no service recognition, 10 vacation days a yr, often no bonus, no real HR department actually) Reviews happen randomly if at all & the process is a total joke (5 yes/no questions). Couldn't get out fast enough.

4.0
Jan 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Growth and development opportunities, good pay, core values,

Cons

Long hours, inconsistent work life balance,

1.0
Dec 26, 2024
Recommend
CEO approval
Business Outlook

Pros

• Great brand reputation and quality products. • Opportunity to work with talented and creative team members. • Access to unique design projects and resources.

Cons

• Leadership fails to embody and act on the company’s core values. • Lack of recognition for top-performing employees. • Promotions are promised but not delivered. • Micromanagement culture stifles creativity and productivity. • Raises are minimal and do not reflect individual contributions or achievements.

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