Railbookers Group reviews

4.2

82% would recommend to a friend

(220 total reviews)
avatar

Frank Marini

84% approve of CEO

82% positive business outlook

Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

220 reviews
4.0
Sep 20, 2023

Great company to work for in a support role

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't speak much to the sales experience, so if you're looking for advice on that, look at a different review. From my time in sales, it was a typical call center environment, just fully remote. The biggest pro of this company is that they actively promote from within. Regardless of your starting department, it is relatively easy to apply for other internal positions and move up. If you show interest, the management will go out of their way to nurture that interest and set you up for success in a new role which is awesome. There is definitely an emphasis on employee feedback and they are constantly trying to improve things. If you say something to management, it can have impact, which is very refreshing. As you would expect with a travel company, there are some very robust travel benefits. Personal travel at cost, friends and family discounts, familiarization trips to get to know the products/vendors, and a pretty generous time off package (works out to be about 1 month of time off/year between sick time, vacation time, and floating holidays.)

Cons

Definitely some growing pains. I joined the company right around the transition to a medium size company so there have been a lot of changes. If you don't like change in policy/procedure, this may not be a great fit for you. Pay-band could be better (couldn't it always be?) and they're pretty rigid in terms of "this is the wage for this position" with little to no room for negotiation. They're average in terms of what is nationally given for my role, which is acceptable given the remote aspect. They do regularly look at cost of living and adjust accordingly.

5.0
Aug 30, 2023

Good Sales Job

Recommend
CEO approval
Business Outlook

Pros

I can’t really speak about or give any insight on the onboarding or training process because it’s changed since I started. It would be a bit difficult for me to sympathize with complaints about having 6 weeks to train because I only got 3. I felt as though the Manager of the Sales floor was patient and very helpful when I first started. I didn’t make a sale my first day, in fact on my second day when I finally made DOMO it was because someone called in while I was at lunch and booked an RIQ I had quoted and emailed out. So I didn’t book my first actual package until day 3. I almost quit because I wanted to quit before I got fired. I was sure I was going to get fired. It’s a grind each day. The days go by fast though. You’ll handle inbound calls and will follow up on previous leads throughout the day. It will be your job to make sure the itineraries have no errors and meet the needs of the client. If the client has an idea or plan that as an expert you know won’t work it’s up to you to fix it. (You’re not an order taker) When you’ve completed the itinerary you’ll present it thoroughly to the client and ask for the deposit or full payment. It’s an honest process, if the client books the package your part is done. If something comes up after booking another department will handle that. If they don’t you’ll set a follow up and send them the itinerary in an email. The company promotes from with in a lot, opportunities are there. Each week there is training meant to help with any problems agents might be having as well as furthering education on the packages we offer. The Manager on the floor now is in his first year in this role and the three assistant managers have all been recently promoted to the role. There doing a good job, there always available to help out when help is needed.

Cons

I wish it was easier to move over from AVUS to Railbookers side. It just seems like they’re bringing in New Agents all the time on that side that can’t make it. Maybe giving a try to agents in the company would be nice.

1.0
Jul 28, 2023

Unprofessional and Outdated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Direct deposits come on time.

Cons

Read the reviews. Years of complaints with defensive responses by the HR manager of the week. They hire 5x the people they need with the intent on firing most of them before training ends. They monitor your screen remotely at all times. They train you to hard sell senior citizens by lying about availability. If you are magically approved to take one of their “benefit” trips you will have to share a room with a co-worker or manager. HR is in constant turnaround as seen by these reviews. I did not meet one genuinely happy person during my time.

avatar
Railbookers Group Response
2y
We appreciate your feedback and are sorry to hear that you didn’t have a great experience with us. The coaching and assistance that our managers offer, including regular observations and feedback sessions are crucial to the growth of every staff member. Although we understand that this style of coaching is not for everyone, it has proven to be successful for our staff. We are completely transparent communicating this at the hiring stage and throughout training to avoid surprises. Relating to your comment about our Fam Trips, it’s one of our benefits that we are most proud to offer our staff. Each year, there are close to 20 Fam trips that are available to staff members. Having more than 250 employees working remotely across five countries and 33 US states. The Fam offers staff members the opportunity to collaborate with their colleagues and take advantage of an inclusive vacation package. Additionally, they are being educated on the destinations we sell. If you wish to provide further feedback. Please feel free to contact me or anyone in our HR department at 949-876-6747 or at Hr@railbookers.com to discuss. Thank you, Ja’Net McGhee- Employee Engagement Manager
Viewing 103 - 105 of 220 Reviews

Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.