Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Railbookers Group

      Engaged Employer

      Railbookers Group reviews

      4.2

      82% would recommend to a friend

      (220 total reviews)
      avatar

      Frank Marini

      84% approve of CEO

      82% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Senior management

      4.2

      Career opportunities

      4.1

      Work/Life balance

      4.0

      Compensation and benefits

      Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      220 reviews
      1.0
      Oct 18, 2019

      Worst company ever.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good commute if you live in Beverly. Free parking.

      Cons

      If I hadn’t been desperate to stop commuting from Boston, I never would have taken this job. High stress , low pay and terrible management. The day I started is the day I began submitting my resume to other places. Luckily I got out of there quickly. The managers are a joke - complete clique and if you don’t give in to everything they say, you get no where. The pay is well below average, especially for a sales job. The hours are bad and they micromanage you so much you can’t even take a break when you need to (thought I would get a UTI from not being able to use the bathroom). Worst part was the lying to the customers and the forceful sales tactics. I felt like I was conning everyone out of their money. I had to leave in order to keep my conscious.

      avatar
      Railbookers Group Response
      6y
      Thank you for taking the time to post your review. I am disappointed to read some of these comments, but I am happy to address them. First, when you say that our management team is a “clique,” I’m not quite sure what you mean. Everyone on our staff works as a cohesive unit to ensure that the company succeeds. In fact, everyone on our sales team is very friendly with one another and routinely back each other up when needed. We operate a teamwork environment, which is especially fundamental when it comes to the call center. To address your concerns regarding low pay, our sales staff start with a base rate of $15 an hour and have the opportunity to make a significant amount of monthly commission as there is no cap to the earnings. Not to mention a total of three weeks of paid vacation/personal time and a free trip annually on any of our itineraries (which do not count against our vacation time). In terms of the working hours, we offer four rotating shifts (all equal length) to allow for flexibility. Some of our employees prefer to work the early morning shift and others prefer a later shift. We are very transparent during the onboarding process about these schedules to make sure our staff wouldn’t face any challenges with the various shifts. In the call center, staff are always allowed to take as many small breaks as they need throughout the day (this obviously also includes using the restroom whenever needed). However, before taking a break, it is essential that a team member checks the call board and lets their manager/supervisor know before stepping out. Why? Because we’re a call center. And the number one priority of a call center is to provide excellent customer service. We surely cannot have everyone on the sales floor be out of the office at the same time as that would do our customers who are calling in a major disservice. Think of it like this, if you called a fire station for help and all the firemen/firewomen took a break at the same time…who would pick up the phone to help you out with your emergency? We don’t lie to customers. We customize rail vacation packages clients request/need help with and advise them in situations where availability is scarce due to popularity and seasonality. All customers call us for help in booking a rail vacation and we try to fit them into what they are looking for that hits their budget but also has availability vs. what is close to being sold out. Lastly, you mention that everyone on our management team believes they are the best. Of course, this is not the case. As a manager myself, I am aware that everyone—regardless of title—can improve in certain areas. I often look to both my managers and peers for feedback so I can always work on becoming a better manager for my team. I truly do wish you would have been more open with us regarding your concerns during your employment with YLG. During our monthly one-on-one meetings, we give everyone the opportunity to address any issues they may be facing. Thank you again for taking the time to share your feedback. Please feel free to call me at any time if you want to chat more. Jesse Avalo Sales Supervisor 978-867-1183
      1.0
      Jan 6, 2019

      Pretty Incompetent

      Vacation consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The new commission system is pretty great

      Cons

      The salary sucks Pay is biweekly The rotating schedule is awful They lie through their teeth They changed their senior staffs pay without notifying them Withheld annual bonuses for no reason, possibly lied about it If you work in sales, there's this god awful ping that resonates through the whole office for the call queue Everything they do is arbitrary and without input from employees Office is open floor which means you can hear everything everyone else is saying and your phone microphone will pick it up Scheduling company events on peoples days off and making it Mandatory for the employee to come in.

      avatar
      Railbookers Group Response
      7y
      Thank you for taking the time to review YLG. I was disappointed to read your comments about your perspective of the company and the experiences you had while employed with us. However, I appreciate being given the opportunity to address them. Regarding your positive feedback of the new commission model — you’re right — it is pretty great. So far, we have received an overwhelmingly positive response from our Inside Sales Team since we first rolled it out toward the end of 2018. Following extensive research and feedback from employees, the salary and commission structure we offer is very competitive compared with other companies within the industry. As far as the call center schedule goes, supervisors plan these schedules two months out and also take into consideration all vacation requests made the previous year. While schedules are produced based on seniority, our team always tried to accommodate all requests. And let me be really clear here: At no point has the company ever withheld bonuses or altered an employee’s pay without informing them. C’mon. You know that’s not the case. If our accounting team has ever made a mistake on anything they correct it immediately. Our company’s open office floor plan is not just a trendy corporate initiative to squeeze more people together. It is intended to create an atmosphere of collaboration between all levels of employees and cultivate a transparent culture. We practice this setup in all four of our offices around the world and have observed that it truly makes a difference in terms of teamwork between employees. Our Beverly office was the last office to put this open floor plan into effect. Another point worth mentioning: Each one of our call centers features a chime/notification that goes off when inbound calls are placed on hold to reduce queue wait time. We do this to help maintain our superior level of customer service. Being responsive and getting back to our potential customers in a timely manner is essential. Without our customers, we would not be in business. Prospective customers (as well as those who have already booked with us) want to feel like they matter. Because they do. Unfortunately, we can’t cater to each individual employee’s schedule when it comes to company events. If anyone is requested to come in on their day off, we pay them OT if they can show up. For instance, our company Kick Off is held once per year. During the Kick Off, we review the previous year’s accomplishments, lay out the current year’s goals and benchmarks, and recognize our staff for length of service awards. This is an important event, and for that reason, we ensure everyone who can attend is compensated for their time. Lastly, our HR department listens to and addresses any and all concerns or disputes raised by employees and is always available. Thank you, again, for your time with YLG and for sharing your review. Overall, it sounds like you were incredibly unhappy working with us and not the proper fit for the role. Please feel free to give me a call directly at 978-867-1109 if you’re interested in having an open dialogue related to your employment with us. All the best to you and your future career endeavors. Frank Marini President
      4.0
      Oct 29, 2018

      Great Job for Passionate Travelers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The FAM trips are a wonderful benefit, allowing everyone to experience our product the way our clients would. The employees are focused on moving the company forward, and takes the growing pains in stride as it is a small number of people holding up a rapidly growing company. Frank, the president, offers an incredible open door policy and truly cares not just about the company's success, but about your personal success. While the growing pains are difficult, I absolutely love working for YLG and have no plans to depart. I have made many friends here and love the passion among the majority of the staff.

      Cons

      Management sets unhealthy competition between coworkers in hopes of fostering success and drive, when it does the opposite. Some upper management roles are often disconnected from the team that creates their numbers and only join in during points of failure with scrutiny instead of aiding to bounce back from it. There is also a "boys club" vibe among upper management, which is sadly accepted by most employees and is talked about from senior hires to new hires. With slight changes in attitude and mentality, the cons can easily be resolved to make YLG a more enjoyable, positive workplace environment.

      Viewing 22 - 24 of 220 Reviews
      Related searches: Railbookers Group jobs | Railbookers Group salaries | Railbookers Group benefits | Railbookers Group interviews
      ReviewsRailbookers Group reviews

      Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.