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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      70% would recommend to a friend

      (3,527 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      May 28, 2014

      very traditional Japanese corporate culture and militaristic top-down management style.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Like other Japanese companies, it seems very difficult to get fired.

      Cons

      Very bad work-life balance- people are expected to work from 8am to 10, 11pm (considered very normal). The pay is very bad and the company is very stingy. The management makes you feel like you belong to a military troop or very "taiikukai-kei" Japanese sports team; you cannot question your boss who insults and throws fits at whoever cannot achieve the impossible KPIs. The company has so many inefficient aspects- every employee has to attend an asa-kai at 8am in which more than half of employees sleep. There are numerous mandatory meetings in which its just a waste of time. The take-away: Long Hours, inefficient work style, rude and disrespectful management who doesnt care about employees, depressing office building that reminds of prison cells.

      1.0
      Feb 2, 2018

      Brain Drain

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Low barriers to entry. A good place to "get your foot in the door" - Clean, almost sterile work environment - Breakfast, catered lunches - Shuttle service

      Cons

      - High turnover - Lack of strategic planning - Weak Executive Management/HR Department - Brain drain. Former colleagues are being replaced by inferior talent - "Herd" mentality - Very bureaucratic. Meetings for the sake of having meetings

      1.0
      Jul 30, 2018

      Trust the other reviews

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free breakfast and lunch and dinner after 7pm Gym onsite Travel opportunities Warriors partnership

      Cons

      Everything USA office does has to go through Japan, whether it's engineering, IT, finance, etc that causes blockage and delay so there's a lot of disengaged, uncoordinated work going on. Management is hired/placed without true consideration into their ability to manage and cultural fit so bad management trickles down to everyone below, causing a lot of frustration and disappointment. Rakuten really underpays compared to the SF market, which equals to low quality hires (if you're looking for more money than you're making currently, don't go here). Because of the low quality hires or difficulty in hiring, they keep transferring people from Japan or Europe to run the US office. Executives are lazy and ignorant of the problems going on and letting the people below them run around putting out fires.

      Viewing 10 - 12 of 3,527 Reviews
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      Glassdoor has 4,174 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.