Rakuten reviews

3.6

70% would recommend to a friend

(3,527 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Apr 27, 2018

Stay Away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Travel opportunities. Work with diverse team.

Cons

Stock price plumetting when the rest of the industry is soaring. Employees are treated as disposable. Japanese management is ok with underpaying for employees. The result of course is many underskilled emloyees. The rest of the reviews don't lie on glassdoor. Current employees read the reviews and joke how true they are. Out of touch with technology, the company still thinks cloud technology is a fad. The US business relies on affiliate a dying industry. The CEO had collected 3rd string tech companies and proped them up to pretend to have a US presence. One of the main products Slice/Unroll.me reads your Gmail inbox to analyse data and is sold to partners. There's a whole team of employees who are trying to trick users to give access to their inboxes.

1.0
Sep 10, 2019

Worst company I've ever worked for. Scandals everywhere.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm finding it hard to come up with anything positive about this company.

Cons

Where to start? They force their Japanese culture on all their global companies. Their CEO directly told every employee "If you don't like how I run the business, then leave". Not open to any input from the employees on any subject. Only cares about profits and power. Senior management scandals happen all the time. So monolithic that various teams are literally working in the opposite direction constantly, causing confusion to others.

1.0
Sep 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice office, onsite gym, and free Munchery if you stay past 7

Cons

First, read the rest of the negative reviews Rakuten has - everything they say is true. Leadership isn't very receptive to feedback and communication is oftentimes poor. There's miscommunication between Japan and US that obstructs business progress in the Americas. Things can change very fast, simply based off of a unilateral decision-making process. Employees have no drive and motivation to work hard, because the company is lacking in strong leadership to provide employees with a cohesive vision to fight for. People come in late and leave early all the time. I would recommend anybody looking into joining Rakuten to steer clear unless they want their career to fall into a black hole, at least until leadership changes.

Viewing 7 - 9 of 3,527 Reviews

Glassdoor has 4,174 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.