Raymour & Flanigan reviews

3.3

44% would recommend to a friend

(1,265 total reviews)
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Seth Goldberg

60% approve of CEO

41% positive business outlook

Raymour & Flanigan has an employee rating of 3.3 out of 5 stars, based on 1,265 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Raymour & Flanigan employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Feb 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Zero except health and medical insurance

Cons

Ceo has zero sales experience. Owners are accountants who were handed, with a silver spoon , the family business. Owners do not care about your safety. Blizzard conditions result in open showrooms with no regard for your safety. Owners know about the sales crashers and showroom con artists, and they actually demanded those trashy sales con artists be brought back to showroom, after they were fired. Managers will make you split your sales with senior sales reps. The commercials advertise delivery in 3 days or less when most orders need at least 5 days to be delivered in my real life experience. The CEO'S are out of touch. My colleague worked here for 4 years and 9 months. After 1 slow traffic month, the company let her go ! Human Resource people are not college educated. Avoid this company. I recentlyvisited a showroom. These fools have the same inventory portfolio for 4 years. No new inventory brands, no enforcement of ethics, no sense of community. They give away so many discounts, that showrooms undercut each other, stealing each other's clients, which is bad for the companyprofit margin. Avoid this fire.

1.0
May 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Hmmm. Having a hard time with this. Possibly the affordable prices and for the most part friendly customers. Two week training was packed with information.

Cons

Expected to work 6-day weeks at time (since your are not an hourly employee but on commission vs.draw, no overtime pay for you). Not allowed to have a life when you work a 6 day week. Floor is flooded with salespeople. Salespeople are encouraged to work on their day off to further flood the sales floor. "Come in whenever you please." says manager. At that rate one can hardly make draw. Only the smooth-talking and slick survive. Very sleazy car-salesman-like. Not my type of sales environment. You are paid only when the furniture gets delivered. For a sale with clients building or waiting to close on a home that could mean months. Meanwhile you busted your behind to make the sale, Raymour and Flanigan has got the money in the bank, and you still didn't get paid. Shame on this company! You're encouraged to stalk the customer. Customers feel suffocated and uncomfortable. You can be written up if your customer walks out and didn't buy anything and you didn't allow any other associate to sell them. Your fellow associates are encouraged to rat you out if you didn't give them a crack at selling your customer. The pressure is high and things are very micromanaged. Your every move is being watched. No freedom to use your creativity. Store and middle management lives in la-la land and lie to themselves and the staff that "it's all good". Meanwhile, they too are in constant fear of losing their jobs and thus pass their fear along to staff members Got to have a meeting with owners in Syracuse during the 2-week training period, who pretended to care the entire time. My advice to those who do go to Syracuse - Don't fall for it. Very dark, boring, uninspiring, uncreative, non-fashion forward, conservative, monotonous, miserly, stressful, and a straight-jacket of an environment. I am so glad I busted out of there! Didn't even give notice. I just had to go!

1.0
Dec 26, 2013

Hired to be fired

Recommend
CEO approval
Business Outlook

Pros

Fun coworkers, nicely set up sales interface on computer, nice working conditions, excellent 2-week training program, "Friends and Family" cards given me will provide kindling for firepit for many future summers.

Cons

Training stops when you walk onto the sales floor. When you are hired, you are given income figures that, in this particular store, are unattainable for a new associate out of the gate. Long-term associates grand stand in front of store, management does nothing to stop it. There are unreasonable hours- when it is slow and the store is over-staffed, you are required to make your "delivered" sales numbers, or draw kicks in, meaning you essentially sat there in their sales office, babysitting their furniture -- for free. You are only as good as your weekly delivered -- no weight is given to sales made but delivered outside the week. The management was inconsistent. In an overstaffed store, you are not only competing with other retailers, you are competing with your own coworkers, as well as local Raymour stores. This creates an unhealthy atmosphere based on fear of not making your "period." Open Door Policy is non-existent. You are penalized when you don't sell their Extended Warranty program, and also when selling the financing that they have perpetually advertised. 12-hour mandatory Wednesdays - when full-staff is in, you are expected to "make appointments" for bogus "events." When there aren't enough customers coming in to make an appointment with, you are SOL. One-on-one's are not designed to help the associate improve, only to document for dismissal. There is no HR department to speak to effectively. Scare tactic meetings that were held about UNIONS were hysterical and worthy of being an SNL skit, provided many good belly laughs. Being terminated was the best thing that happened to me. I wake up every morning thanking my lucky stars I don't EVER have to go back there. Thanks guys!

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