Realtor.com Customer Service (CSR) reviews

2.2

12% would recommend to a friend

(101 total reviews)
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Damian Eales

3% approve of CEO

11% positive business outlook

Customer Service (CSR) employees have rated Realtor.com with 2.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Realtor.com is rated 40% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

101 reviews
1.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The only pros I would say would be the managers and the co workers you’re able to meet along the way.

Cons

You can never win. No matter what you do the realtors are always mad , sales lies to the realtors. Rips them off and we deal with the worst part the anger , and the audacity some of these realtors have is beyond words. I never want to speak to any of those people again in my life. I’ve always been told treat others how you want to be treated and I was very rarely treated with respect on a phone call with a realtor.

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Realtor.com Response
6y
Thank you for taking time to share your thoughts. I'm sorry to hear that you did not have a great experience while at realtor.com. I would definitely like to invite you to share more details about the concerns you raised. If you're open to it, please reach out to me directly.
3.0
Jan 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent benefits Great People Decent Pay and Benfits Working on culture New Mentor Program Direct Management are mostly great

Cons

Facilities HR works for management and is rude to everyone who has to deal with them No clear path to advance Corporate Environment - tend to look just for profits or what's good for the short term without thinking things through Slow to adapt - software for phone systems out dated and is taking a long time to transition into systems that companies have been using for over 15 years easily. Systems - over complicated, tough to train or cross train due to the system functionality

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Realtor.com Response
7y
Thank you very much for taking time to share your thoughts on your experience at realtor.com. I'm sorry to hear that you faced as many challenges as you did. We are continually looking for ways to improve communication across the organization, and I hope that our employees start to see the results of this effort. I'd definitely welcome setting up time to talk through your concerns further!
Viewing 94 - 96 of 101 Reviews

Glassdoor has 1,227 Realtor.com reviews submitted anonymously by Realtor.com employees. Read employee reviews and ratings on Glassdoor to decide if Realtor.com is right for you.