Regal reviews

3.4

61% would recommend to a friend

(4,557 total reviews)
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Eduardo Acuna

49% approve of CEO

33% positive business outlook

Regal has an employee rating of 3.4 out of 5 stars, based on 4,557 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Regal employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Jan 18, 2019

Revolving door pay caps just put in place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The coworkers you meet on the job

Cons

I have been working for Regal a long time. There were always cons to working in the theatre industry. There were always decisions and policies that I didn't agree with, however for the first time in my Regal career, I am ashamed of our leaders. I'm ashamed of our company, and I'm ashamed to continue my employment there. In 2018, Regal was taken over by Cineworld, the second largest theater chain in the world. At first, it was business as usual with promises of upgrades to theatres and a focus on making our theatres the "best place to watch a movie". As time moved forward, irrational behavior and quite frankly insane ideas were coming down from those in charge. For example: Take down signage. Cineworld doesn't like signs. The signage that you're required to have on display they want you to put it in a place no one will actually see it. Hide garbage cans or remove them completely. We were even questioned as to why there were garbage cans in the bathrooms. They don't like advertising for movies in their own theatres. What kind of company thinks advertising movies in a movie theatre with studio designed banners and cardboard standees isn't a good idea? Does this make sense to anyone? It doesn't, but if it's what they want, then whatever, just do it. That's what they're paying you for. Which leads me to what just happened. All management was informed that a restructuring of management teams was going into effect. Each theater was assigned a scaled number as to how “complex” their theater was to run, and how many managers, assistants, team leads, etc they were granted. Sounds fairly reasonable, but pay caps were instituted across the board from Floor Staff up to the General Manager. If you are floor staff, you will now only be able to get a 75cent raise total above minimum wage, with a minimum of two years working there. If you want to make more money, you will have to advance within the company. Each level after that has it's own rules and pay cap to encourage employees to dedicate their lives to the company, but as you go further up the chain your options for advancement decrease significantly. Most GMs and current managers will now not be able to make any more money within their jobs, unless they advance, because we are already capped. In order to advance, you'll most likely have to transfer to another site location. Some sites are close to one another, but in a lot of cases sites are hours if not whole states away. The real kicker to all of this is that we were told that if you get offered a higher position and turn it down, your current roll will be re-evaluated and you will be in danger of being demoted. Most higher level managers have families, houses, and a life they have built working hard at their jobs; a job that is open 365 days a year. Working in this industry you spend many holidays, weekends, and nights away from family and friends. Now they expect us to completely uproot our lives, in order to make a little extra money, in yet another position that is pay capped? Who wants to do that? The answer is, not many, and that's the whole point here right? When you step back and look at the new system put in place, it doesn't actually encourage advancement at all. It encourages people to quit. Cineworld effectively figured out a way to get the older seasoned manager's to leave, so they can tap into a next generation of suckers. After this initial strategy is put into place, they will have a revolving door of management whom they can pay a lot less money than those of us who have been with the company for years. It's shameful. It's gross. It's abhorrent. If you browse current negative reviews, they are always replied to with basically a form letter. Don't bother replying to this one. Instead really sit back and think about all of the managers now faced with pay cuts and possible demotion. Think about their families and each of the lives that will be damaged by this greed fueled plan. Think about what will happen when they decide to put a cap on your own position in hopes of replacing you. If they did it to us, they'll most certainly do it to you. Who knows, maybe they already have. If you're thinking about working here, or even the theater industry in general; Don't. It's a dying industry. The people in charge are literally trying to make as much money as they can, and bail, before this sinking ship goes down. I wouldn't even recommend a floor staff position to someone in high school or college. You can make more money, doing similar work, elsewhere in a more progressive industry. It's an absolute disgrace the way we are being treated.

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Regal Response
7y
Thank you for the review. We understand your frustration and are listening to everything you are saying. You mention that each response reads like a letter and we apologize that you feel that way. We hope this response serves you well and you begin to see that we are listening and taking your concerns seriously. We have evaluated every aspect of this change and do understand the disappointment that it brings to our teams. We hope that maintaining a consistency with our Glassdoor content shows that we are actively listening and responding to get more information from our team members. We greatly appreciate your honesty and we would love to get more from you. Please reach out to morgan.grimes@regalcinemas.com, and thank you for remaining patient through this time of change.
1.0
Jan 18, 2019

Good Job Giving Your Top Talent to the Competition

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remember when Regal had a set of guidelines for conducting business. WOW! We got the Full-Time positions we have been demanding for ages; but Regal just axed the Full-time positions in a pay rate that was barely livable to completely impossible and pretended like that was adding Full-Time Positions. AMC is probably in Heaven Right now; They just got a influx of already trained managers added to the candidate pool. Good job handing over all of Regal's top talent to the competition. If anyone is still interested in perusing a career in the movie theatre industry after 4PM on 1/17 it will not be with Regal.

Cons

Brilliant Idea. Let's solve the problem of turnover by laying everyone off. Did anyone have the guts to stand up and say why don't put everyone in the new positions we created and not replace them as the move up? Since you know, in this new plan, we are supposed to be moving up so quickly now. There should be plenty of open spots within the coming months to not have to ruin the lives of thousands of your managerial staff that have been devoted to this company for years.

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Regal Response
7y
Thank you for taking the time to leave us a review on Glassdoor. We greatly appreciate your honest feedback and hope that you know we are listening to your concerns and taking them seriously. You mention a lot of important insight into how our teams are feeling, and for that we thank you. We would like to speak with your further to get more insight into how you are feeling. If you would email morgan.grimes@regalcinemas.com we would appreciate it.
1.0
Feb 23, 2019

Stay Away

Recommend
CEO approval
Business Outlook

Pros

You'll meet the best bunch of people in the theater, the combination of long hours and poor pay breeds a lot of comraderie amongst the staff.

Cons

General manager job has become literally impossible to manage. Just recently announced was the elimination of PT managers into "team leads" and cutting pay for GMs. Definitely sounds like a way that cineworld can justify paying such low management wages (as low as $2 above minimum) They say they care and I'm sure someone will post the same generic message on this post about reaching out to them but guess what, actions speak louder than words. Change the pass policies back, offer part time managers benefits, etc. Took away employee pass privileges and make it only two per week. You can try and justify this anyway you'd like but clearly it was unpopular and a mistake. Every company in the business offers more than 2 per week. Especially when regal tries to skirt having to pay anyone benefits (only FT employees and managers get benefits and they rather hire 2 part timers than one full timer). If you're part time they'll make sure you don't get enough hours to make full time per the affordable care act as there is a weekly email that warns GMs and DMs who is getting close to the 30 hour threshold for the ACA. The least you could do is give decent pass privileges. Then again they think it changed but now most theaters just let their employees walk into movies anyway now without even ringing in passes. I think it's funny and telling that we lost our "best place to work" certification this year. Get rid of rules such as: - the entire company must have an "approved" email signature -no rope lines to organize crowds -no visible trash cans (apparently regal/cineworld know better than Disney which has trash cans EVERYWHERE to maintain cleanliness) -GM offices can not have "too many" personal items (this isn't a joke I was literally also told to take down my movie posters, company awards and family photos in my personal GM office Do any of the above help us be the "best place to watch a movie", which on its own is pretty much the worst slogan ever. You know what did help? The secret shopper program, which was eliminated. Keeping your staff and managers happy so they go above and beyond for the guests. Cineworld failed to do their due diligence on the company before buying it and are now just trying to cut cut cut to save money. Spent money redesigning the logo to something that was mocked non stop online. Promised they were going to put money into theaters at last year's GM conference. Apparently what that meant wasn't put money into repairs and maintenance but it meant renovation of theaters in their top markets to be more like cineworld theaters in the UK. Added gimmicks like screen x and 4DX meanwhile the majority of their theaters are falling apart and when I ask for money to repair roof leaks I'm told to deal with it because it's not "life safety" and there's not money to spend on repairs. GM bonus structure changing again GM Pay structure changed (lowered) No work life balance Everyone in corporate leadership as well as DMs are so afraid so they've turned into cineworld brown nosers instead of standing up and pointing out the reality of the situation. GMs are now expected to move frequently, no longer can you find a theater you like, set up roots and have a family life, you'll just be told your pay is now capped and you can't get a raise, or like me be told I'm paid to much and either need to move my family to a state we've never lived in where they have a larger theater or take a pay cut or demotion to stay here where I own a house and my kids like their school. If you're a Deputy General Manager the same is expected as you must apply for GM spots or else your position will be "reconsidered" (aka demotion). They're looking for a clear pipeline of people who are willing to work for peanuts (my new approved pay for a DGM is about $15/hr salaried). You could work at five guys or Costco as an employee and get paid as much as an assistant general manager now. Oh and remember that all of this is for the viability of the company, just look at the below quote "Cineworld Group PLC (CINE.LN) said Thursday that first-half pretax profit and revenue soared, as its acquisition of U.S.-based Regal Entertainment Group boosted its results. The cinema chain made a pretax profit of $160.2 million in the six months to the end of June compared with $60.5 million a year earlier, it said. Net profit rose to $128.4 million from $50.6 million" Just remember that quote is from a company that slashed benefits and pay for their line staff. And if anyone just thinks I'm bitter, i've spent over a decade with regal, uprooting my life to move up, missing holidays with family, helping with acquisitions for weeks at a time and running multiple theaters at a time when my district manager asked, and the thank you I was given is being told I'm overpaid and that I'd have to move to keep this pay or take a pay cut/demotion . So I think I've earned the right to leave this review

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Regal Response
7y
Thank you for your feedback. We appreciate the opportunity to hear your concerns. We are saddened to see your recent frustrations with your employment experience, but are happy that you’ve enjoyed most of your time as a Regal employee. We couldn’t achieve our collective goals without the hard work of employees like yourself. Additionally, our purpose in responding to these reviews is not only to better understand everyone's specific circumstances, but also to acknowledge and regard employee feedback on the platform. We apologize for any miscommunication of that intention. Please reach out to us at morgan.grimes@regalcinemas.com with any additional comments.
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