Reynolds and Reynolds reviews

Getting into Reynolds is a feat in itself, with the rigorous and sometimes incomprehensible testing requirements. Merely making it in the door feels like an accomplishment, until you realize how difficult it is to get anywhere once your foot is in the door. Promoting is intended to come from within; however, jobs are not posted so it is difficult to move laterally within the company. Senior level management personnel are not in touch with the issues their reports face, especially Mr. Brockman, who resides nearly full-time out-of-state. In addition, he has a blatant and notorious disinterest or perhaps disregard for the people that work for him. While it may well be true that the closer you get to the top, the warmer he is, but his inability to connect with those at the bottom has not given them much hope that they will find that out. It doesn't help that every piece of employee literature is so steeped in legalese that you begin to wonder why that is deemed necessary.

The new regime is huge on micromanagement in a vain attempt to track every moment of every day, random drug testing that now includes nicotine. The customer is no longer the focus, internal processes are. Employees are discouraged from thinking on their own much less outside the box, we are no longer allowed to write or e-mail customers without management proofreading and approving all correspondence. Everyone is required to sign non compete forms and agree to an employee handbook that is constantly changed with every new directive ending with the phrase "May result in disciplinary action up to and including termination". Any criticism of the company regardless of how constructive it may be is considered to be a "negative attitude" and is grounds for immediate termination.