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      RoadRunner

      Engaged Employer

      RoadRunner reviews

      3.5

      69% would recommend to a friend

      (326 total reviews)
      avatar

      Graham Rihn

      78% approve of CEO

      62% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.7

      Career opportunities

      3.5

      Senior management

      RoadRunner has an employee rating of 3.5 out of 5 stars, based on 326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RoadRunner employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      326 reviews
      1.0
      Apr 28, 2019

      Operational Chaos

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Green Mission Statement Good entry level position for recent college grads

      Cons

      Upper management lacks experience and diversity to properly grow the company. The people in those current roles were hired based on nepotism. The current directors lack the experience in setting up systems to grow the department which leads to daily chaos. They continue to loose new accounts within the first 60 days due to billing or operational errors which results in lost commissions for the sales team Feedback is inconsistent if any is given. Operations is extremely unorganized based on inexperienced management. Roles are not clearly defined. Expect to check emails and handle emergencies on your schedudled days off including weekends.

      avatar
      RoadRunner Response
      6y
      Thank you for the valuable feedback on your experience at RoadRunner. We take every piece of feedback we receive into consideration. We are sorry to see you move on from RoadRunner and we wish you the best of luck in your next role. Sincerely, RoadRunner Recycling
      2.0
      Jan 3, 2019

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Concept o fbrokering to lower somebody's trash bill and recycling their recyclables. Is admirable.

      Cons

      The lack of effective planning to support opening new territories is piss-poor. I started last January we were supposed to have recycling of cardboard I left in June and they still didn't have it. Yet they wanted me to tell customers that we did. They should have had a tiger team come in and set up the various resources before we even started. But instead they kept delaying having any type of recycling. Major corporations if they want to come on board want to be able to do composting, wood, plastic, cardboard, pallets and steel. secondly they promised us to have to inside sales people for each rep. None of us had two sales people. We would sign companies and then they would get frustrated because none of the recycling was available and I didn't sign up to just have their price per yard brokered down. Furthermore it's the first sales job I've ever had where they do what they call punting. Punting means that they don't feel they can make money on a new account. But after I brought companies like the San Antonio food Bank and multiple large companies and they punted them. When we had opportunities for all types of recycling. I realize that this is not a good company for me. People go into sales to make money and this isn't a good place to do it. I guess it's a good opportunity for new people if you live in Pittsburgh.

      avatar
      RoadRunner Response
      7y
      Thank you for taking the time to write a review. I am disappointed to hear that your experience at RoadRunner did not go as we had all hoped it would. I’d like to speak to several of the points you brought up in your feedback: Enhancing our business development process is a top priority at RoadRunner. We have a defined sales process that uses proprietary technology to ensure that RoadRunner and the businesses we work with can mutually benefit from working together. By design, we must qualify the business before it can be approved for further discussion. When we disqualify a business during the evaluation phase, we have determined that the mutual benefit is not significant enough to move forward, regardless of the size of the business. I’m interested to learn more about your personal experience as it relates to this matter. RoadRunner currently operates in ten major markets throughout the United States. Like our sales model, we have a defined process that we follow when considering new cities to launch. The recycling services available to our customers in Pittsburgh, PA are available in every market we serve. When we expand into a new market, recycling services become available as demand for them is developed by our team. Furthermore, the Account Executive team in San Antonio continues to grow as our recycling services are adopted by more and more businesses in the area. I am always available to discuss feedback on a personal level and I encourage you to get in touch if you are interested at feedback@roadrunnerwm.com. If we do not get a chance to speak, I wish you the best of luck in your future endeavors. Sincerely, Shane Kilcoyne V.P. Business Development
      2.0
      Sep 30, 2016

      Interesting Environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      We can wear whatever we want and most people can work from home if need be, although they would rather see us in the office (understandably).

      Cons

      This startup is ran by a bunch of guys who went to high school and college together. That being said, there is immense favoritism throughout the company and the rules don't seem to apply to those favorites. Like any other startup, pay is low and responsibility is high. They want us to work 24/7.

      avatar
      RoadRunner Response
      6y
      Thank you for taking the time to leave feedback on your experience at RoadRunner. We consider all recommendations and feedback we receive. Please note, progression has always been at the forefront of RoadRunner's mission and culture. As a result, the company continues to evolve daily by implementing continuous improvements efforts in all operations. Fortunately, there have been a lot of positive changes since 2016. Wishing you the best of luck in all future endeavors. Sincerely, RoadRunner Recycling
      Viewing 25 - 27 of 326 Reviews
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      Glassdoor has 329 RoadRunner reviews submitted anonymously by RoadRunner employees. Read employee reviews and ratings on Glassdoor to decide if RoadRunner is right for you.